Summary
Overview
Work History
Education
Skills
Timeline
Generic

Theo Agathos

Brampton,ON

Summary

Accomplished Fixed Operations Manager with a proven track record at Sunrise Auto, enhancing operational efficiency and customer satisfaction. Expert in financial management and staff development, I've significantly boosted departmental revenue and employee performance. Skilled in process improvement and budgeting, my leadership has consistently driven profitability and team engagement.

Overview

22
22
years of professional experience

Work History

Fixed Operations Manager

Sunrise Auto
Bram, Ontario
10.2019 - Current
  • Manage the daily functions of the service and parts departments to ensure excellent customer service, and efficient operations.
  • Track performance metrics to enhance productivity, profitability, and customer satisfaction levels.
  • Implement strategies aimed at increasing departmental revenue, technician efficiency, and customer loyalty.
  • Supervise and mentor service advisors and technicians to ensure company standards and performance objectives are reached.
  • Maintain effective communication with customers to ensure a positive service experience, and resolve escalated issues when necessary.
  • Work collaboratively with other dealership departments, aftermarket suppliers, auto actions, and auto insurance companies to ensure superior service delivery while maximizing sales potential.
  • Oversee departmental budgets, inventory management, and staffing to optimize resources and manage expenses effectively.

Parts Manager

Acura of North Toronto
Toro, Ontario
04.2015 - 10.2019
  • Managed and supervised the parts department team, including scheduling, training, and performance management.
  • Oversaw inventory control, ordering, and stock management to ensure that parts are readily available when needed.
  • Developed and maintained strong relationships with suppliers, vendors, and manufacturers.
  • Monitored and maintained accurate parts inventory levels to minimize stockouts and excess inventory.
  • Coordinated with the service and sales departments to meet customer needs, and ensure timely delivery of parts.
  • Provided product knowledge and technical support to the service team and customers.
  • Ensured compliance with health, safety, and regulatory requirements in the parts department.
  • Developed and implemented marketing strategies to increase parts sales.
  • Prepared and review parts department reports, budgets, and forecasts.

Parts Manager

Mazda Of Toronto
Toronto, Ontario
01.2011 - 04.2015
  • Control and maintain parts and tire inventory.
  • Analyze internal costs for both sales and expenses to ensure proper profit.
  • Forecast future sales, and plan bulk purchases for volume discounts.
  • Maintained accurate parts inventory levels to minimize stockouts and excess inventory.
  • Technical knowledge enables assistants to help customers and employees.
  • Direct and supervise employees engaged in sales, inventory, and customer service.
  • Marketing parts to gain regular increases in revenue.

Parts Manager (Mini Parts)

Maranello BMW
Woodbridge, Ontario
10.2007 - 01.2011
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Organized and maintained the parts warehouse for easy access and efficient workflow.
  • Coordinated parts logistics, ensuring timely delivery to customers and service departments.
  • Analyzed market trends to determine which items should be stocked or discontinued.
  • Created a visual display for a retail boutique for clothing and accessories.
  • Designed show cars for Ontario-wide dealer competitions.

Wholesale Parts Manager

Policaro Acura
Brampton, Ontario
09.2002 - 10.2007
  • Implemented inventory control systems to track parts usage and reduce waste.
  • Negotiated contracts with suppliers to ensure the most competitive pricing for parts.
  • Managed customer inquiries and complaints regarding parts availability and pricing.
  • Maintained accurate records of all orders placed, received, shipped or returned.
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Managed accounts receivable processes including invoicing customers accurately and collecting payments promptly.
  • Taught junior employees proactive strategies to meet operational and sales goals.

Education

Mortgage Agent - Financial Services

Seneca College
Toronto, ON
04-2003

Some College (No Degree) - Systems Analysis And Design

George Brown College
Toronto, ON

Skills

  • Facility maintenance
  • Staff training and development
  • Scheduling and coordination
  • Operational efficiency
  • Warranty administration
  • Health and safety compliance
  • Financial management
  • Employee engagement
  • Budgeting and cost control
  • Process improvement

Timeline

Fixed Operations Manager

Sunrise Auto
10.2019 - Current

Parts Manager

Acura of North Toronto
04.2015 - 10.2019

Parts Manager

Mazda Of Toronto
01.2011 - 04.2015

Parts Manager (Mini Parts)

Maranello BMW
10.2007 - 01.2011

Wholesale Parts Manager

Policaro Acura
09.2002 - 10.2007

Mortgage Agent - Financial Services

Seneca College

Some College (No Degree) - Systems Analysis And Design

George Brown College

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Theo Agathos