ASHISH KURIAKOSE
Milton
Summary
With 14 years of diverse experience in the motorcycle industry in roles including training, technical services, customer support, and managerial positions, highly motivated and enthusiastic professional seeking new job opportunities to leverage extensive experience and further develop skill set.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fixed Operations Manager
Mississauga Harley-Davidson
07.2024 - Current
- Coordinated schedules between service technicians, advisors, and customers for optimal utilization of resources, maximizing customer satisfaction.
- Improved customer satisfaction by implementing efficient service processes and staff training programs.
- Reduced repair cycle times through streamlined workflows and effective resource allocation.
- Implemented customer retention strategies for long-term business growth and positive brand reputation.
Manager – Dealer Learning and Development, HDU Certified Trainer
Hero MotoCorp Ltd – Harley Davidson Business Unit, India
06.2021 - 06.2024
- Conduct Harley-Davidson technical training for the India dealer network
- Monitor and assess overall dealer training needs - online and instructor led
- Operational responsibility of Harley-Davidson University India training facility
- Technical support to dealer service departments
- Support for H-D parts, accessories and merchandise business
Lead Technical Support – Asia Emerging Markets & India
Harley-Davidson Asia Pacific Pte Ltd, Singapore
12.2019 - 08.2020
- Technical support to 90+ dealership in the Asia Emerging Markets and India with the aim of quick resolutions to customer concerns
- Warranty support and Authorizations to the dealer network
- Remote Assistance using H-D proprietary diagnostic tools
- Technical support and assistance to internal stake holders
- Liaise with the Engineering team on issues that require further investigation
After Sales Manager
Harley-Davidson of Cebu & Davao, Philippines
10.2016 - 11.2019
- Oversight of the daily operations and staff of the service department and the parts and accessories department
- Preparation of the annual budget and allocation of resources
- Strategic planning to ensure growth of after sales revenue
- Liaise with the Harley-Davidson Motor Company in case of technical queries, warranty authorization and product information
- Ensure staff training needs in compliance with company regulations
- Quality control and technical assistance in the service department
Service Engineer/Workshop Supervisor
Harley-Davidson of Riyadh, Saudi Arabia
04.2011 - 08.2016
- Maintaining industry standards for workmanship and procedure as instructed by the Harley-Davidson Motor Company.
- Troubleshooting and Diagnostics
- Motorcycle maintenance, customization and race tuning
- Staff training and progress evaluation
Education
MSc. (Engg) - Automotive Engineering
University of Leeds
01.2010
Bachelor’s in Engineering (B.E) - Automobile Engineering
Hindustan College of Engineering
01.2009
Masters diploma - Mechanical Design and Analysis
CADD Centre
01.2007
Skills
- Operational efficiency
- Staff training and development
- Team leadership
- Relationship building
- Process improvement
Certification
- Master Technical Trainer - Harley-Davidson University
- Master Technician - Harley-Davidson University
- Master Certification – Service Sales
Timeline
Fixed Operations Manager
Mississauga Harley-Davidson
07.2024 - Current
Manager – Dealer Learning and Development, HDU Certified Trainer
Hero MotoCorp Ltd – Harley Davidson Business Unit, India
06.2021 - 06.2024
Lead Technical Support – Asia Emerging Markets & India
Harley-Davidson Asia Pacific Pte Ltd, Singapore
12.2019 - 08.2020
After Sales Manager
Harley-Davidson of Cebu & Davao, Philippines
10.2016 - 11.2019
Service Engineer/Workshop Supervisor
Harley-Davidson of Riyadh, Saudi Arabia
04.2011 - 08.2016
Bachelor’s in Engineering (B.E) - Automobile Engineering
Hindustan College of Engineering
Masters diploma - Mechanical Design and Analysis
CADD Centre
MSc. (Engg) - Automotive Engineering
University of Leeds
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