Arsham Shegeft
Richmond Hill,Ontario
Summary
A trustworthy, and diligent individual, who is willing to take on new challenges with a passion for leading, and helping others reach their full potential. Complex problem-solver with high-level of conflict management, team assessment, strategic and critical thinking skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Reidence Service Representative
Campus Living Centres
05.2023 - Current
- Carried out daily duties accurately and efficiently.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Keeping residents informed about important developments, events, and changes in policies.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained productivity and quality standards at all times.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
Resident Advisor
Campus Living Centres
08.2022 - 04.2023
- Enforced policies and safety standards through building and room rounds.
- Conducted interviews with participants and worked closely with RCLs to assess eligibility.
- Trained newly hire advisors
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Responded to student inquiries and concerns, offering support and guidance.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Solved grievances and complaints by collaborating with residents and RLCs.
- Assisted International and Domestic residents with transitioning into a new living environment and maintained strong relationships with residents.
- Mediated conflict to provide a safe and secure environment through policy enforcement.
Music Instructor
Self-employed
06.2020 - 07.2021
- Provided guitar instruction to students of varying age and skill levels.
- Assisted clients in preparing for auditions or performances
- Developed lesson curriculum, individual, and group lessons based on student skill level.
Customer Service
Sarpanah Sazan Shiraz Bastan company
03.2020 - 06.2021
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Cross-trained and backed up other customer service managers.
Education
Advanced Diploma - Business Administration Management
Seneca College of Applied Arts And Technology
North York, ON08.2023
Skills
- Complex Problem-Solving
- Verbal and written communication skills
- Organization skills
- StarRez skills
- Student Advising and Support
- Performance Organization
- Critical Thinking
- Active Listening
- Strategic thinking
- Inter-Personal Skills
Certification
Standard First Aid & CPR/AED Level C Certificate
MS office Skills
StarRez Skills
Fluent in English and Persian
Timeline
Reidence Service Representative
Campus Living Centres
05.2023 - Current
Resident Advisor
Campus Living Centres
08.2022 - 04.2023
Music Instructor
Self-employed
06.2020 - 07.2021
Customer Service
Sarpanah Sazan Shiraz Bastan company
03.2020 - 06.2021
Advanced Diploma - Business Administration Management
Seneca College of Applied Arts And Technology
Standard First Aid & CPR/AED Level C Certificate
MS office Skills
StarRez Skills
Fluent in English and Persian
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