TAHARAIN TAJ
Kamloops,BC
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background in cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
Work History
Housing Administrator
Campus Living Centres
09.2023 - Current
- Collaborated with the Residence Services Supervisors across all buildings to communicate with students regarding financial accounts and the collection of residence fee payments and deposits.
- Coordinated with key university departments, such as the International Department and Student Recruitment, to ensure all housing needs were met which helped with the student housing crises in Kamloops.
- Developed, facilitated, and trained staff approximately 20 staff members on the room inspection process, ensuring timely completion and accurate reporting of damages and deficiencies
- Worked closely with the Residence Services Supervisor to address room changes and roommate conflicts, promoting a harmonious living environment.
- Managed room inventory and coordinated student room moves to achieve maximum occupancy.
- Coordinated vacant room cleaning with the Housekeeping Supervisor, ensuring rooms were ready for new occupants.
- Developed, facilitated, and trained staff on the room inspection process, ensuring timely completion and accurate reporting of damages and deficiencies.
- Documented and kept precise records of all student files and paperwork, including Student Resident Agreements, Special Consideration Forms, and roommate requests.
- Generated and maintained accurate occupancy and application reports for weekly submissions, providing reliable data for decision-making.
- Supervised documentation of all students records, files and paperwork, including Student Resident Agreements, Special Consideration Forms, and roommate requests.
Residence Service Representative.
Campus Living Centers
01.2022 - Current
- .Responded to inquiries and provided information by email, telephone or in-person to residents, visitors and department personnel.
- Handled approximately 30 incoming calls and over 100 emails per day from students and parents.
- Maintained and updated the student Housing database by entering, editing and tracking data
- Responsible for resident and guest check-ins, checkouts and transfers including completing appropriate paperwork and administering access to residences
- Developed reports using an online system to record critical information needed for follow-up which led to a 40% decrease in student complaints.
Front Cashier
Dairy Queen
07.2021 - 12.2021
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services. which led to an increase in sales by 25%
- Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
- Called for back up cashiers during peak times to minimize wait time for customers.
Junior Accountant
Golden Gulf Resources
03.2020 - 04.2021
- Posted journal entries and updated accounts
- Maintained accounts receivable and payable which helped the managers focus on other important areas of work
- Maintained and created weekly reports to be presented to the executive team that increased team productivity by 50%
- Generated and submitted invoices based on established accounts receivable schedules and terms.
- Increased efficiency in accounts payable processing by verifying vendor invoices against purchase orders and contracts.
- Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.
- Reduced errors in financial reporting through meticulous review and analysis of documents.
Guest Service Agent
Muscat Holiday INN
05.2018 - 01.2019
- Managed group bookings to ensure seamless organization of events and accommodations.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Collected room deposits, fees, and payments.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
Education
Post Baccalaureate Diploma in International Business - Marketing
School of Business And Economics, Thompson Rivers University
Kamloops, BC04.2023
B.Sc. Accounting and Finance -
University of Bradford,
UK05.2020
Central Board of Secondary Education - Commerce and Business
Indian School Al Seeb
Oman03.2017
Skills
- Microsoft Excel
- Interpersonal and written communication
- Customer Service
- Property Management Expertise
- Microsoft Office
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Organizational Skills
- Interpersonal Skills
- Analytical Thinking
- Maintenance knowledge
- Staff Management
- Adaptability
Volunteer Experience
Event Planner Volunteer Hope for All Charity, Kamloops, BC
June 2021 - December 2021
- Assisted in organizing annual fundraising gala, coordinating with vendors, sponsors, and attendees.
- Managed event logistics, including venue setup, guest registration, and schedule management.
- Collaborated with a team to create promotional materials and increase event attendance.
Environmental Conservation Volunteer Green Earth Organization, Oman, Muscat
June 2020 - August 2020
- Participated in weekly park and beach cleanups, collecting and disposing of waste.
- Planted trees and native plants as part of local reforestation projects.
- Educated community members about the importance of environmental conservation through outreach events.
Animal Shelter Assistant Paws and Whiskers Animal Shelter, Surrey, BC
May 2022 - August 2022
- Assisted with the daily care of animals, including feeding, cleaning, and providing enrichment activities.
- Supported adoption events, helping potential adopters find suitable pets and completing adoption paperwork.
- Worked with shelter staff to develop and implement animal care protocols.
Food Bank Volunteer Community Food Bank, Oman, Muscat
January 2018 - December 2018
- Assisted in sorting and packaging food donations for distribution to local families in need.
- Managed inventory, ensuring that all items were properly stored and tracked.
- Helped with the organization and execution of food drives and fundraising events.
Community Outreach Program Management Certificate Community Support Network
Issued: March 2015
Arts and Culture Volunteer Coordinator Certification National Arts and Culture Association
Issued: July 2019
Languages
English
Native or Bilingual
Timeline
Housing Administrator
Campus Living Centres
09.2023 - Current
Residence Service Representative.
Campus Living Centers
01.2022 - Current
Front Cashier
Dairy Queen
07.2021 - 12.2021
Junior Accountant
Golden Gulf Resources
03.2020 - 04.2021
Guest Service Agent
Muscat Holiday INN
05.2018 - 01.2019
Post Baccalaureate Diploma in International Business - Marketing
School of Business And Economics, Thompson Rivers University
B.Sc. Accounting and Finance -
University of Bradford,
Central Board of Secondary Education - Commerce and Business
Indian School Al Seeb
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