Akhil Joseph Martin
Ottawa,ON
Summary
Welcoming Night Auditor with 1 years of experience in customer service and financial reconciliation. Skilled at completing Night Audit tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
2
2
years of professional experience
Work History
Night Auditor
Campus Living Centres
01.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthrough.
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
Immigration Legal Assistant
Flyworld Migration And Legal Services
01.2022 - 12.2022
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Conducted client intake interviews to determine client service need and eligibility.
- Contributed to client case file preparation and verified inclusion of required documentation.
- Analyzed client documentation and history to determine eligibility for immigration-related benefits.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Assisted clients with immigration application completion to improve timeliness of case review and disposition.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Monitored immigration law developments and procedural changes to improve client service quality and case outcomes.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
Education
Diploma - Law Clerk
Algonquin College
Ottawa, ON05.2024
Bachelor in Law - BA.LLB - Law Studies
Bharata Mata School of Legal Studies
Aluva, Kerala, India01.2022
Skills
- Immigration inquiries
- Visa applications
- Client relations skills
- Night Audit Reports
- Office Administration
- Legal Research
- Appointment Scheduling
- Document Preparation
- Global immigration filings
- Front Desk Operations
- Multitasking and Organization
- Problem-Solving
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Limited Working
Timeline
Night Auditor
Campus Living Centres
01.2023 - Current
Immigration Legal Assistant
Flyworld Migration And Legal Services
01.2022 - 12.2022
Diploma - Law Clerk
Algonquin College
Bachelor in Law - BA.LLB - Law Studies
Bharata Mata School of Legal Studies
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