Kaitlin MacDonald
Lower Sackville,Canada
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Residential Support Worker
Community Living Centres
01.2022 - Current
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Accompanied residents to various appointments (medical, legal, etc.)
- Facilitated group activities that promoted social interaction, skill-building, and emotional wellness for residents.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
Personal Support Worker
Northwoodcare
01.2021 - 04.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Delivered compassionate personal care, assisting with activities of daily living such as bathing, dressing, grooming, and toileting.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
Customer Service Representative
Walmart Canada
07.2018 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Used online system to assist customers with bordering/returning merchandise from both the store website, and third-party partners.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier/Customer Service Representative
Walmart Canada
09.2014 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Sobeys
05.2011 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Diploma - Counselling Skills-Social/Human Services
Success College
Lower Sackville, NS06.2018
Skills
- Customer Service
- Patience and Empathy
- Cash Handling
- Time management skills
- Written and verbal communication
- Order Taking
- Professionalism and Courtesy
References
- Austin Marshall- Former House Supervisor, Community Living Centres: (782)-641-4143 (Cell)
- Patti Wasson- Customer Service Manager, Walmart Canada: (902)-690-5502 (Cell)
- Charmaine Bishop- Former Front End Manager/Current Assistant Manager, Walmart Canada: (902)-681-4271 (Work)
Timeline
Residential Support Worker
Community Living Centres
01.2022 - Current
Personal Support Worker
Northwoodcare
01.2021 - 04.2022
Customer Service Representative
Walmart Canada
07.2018 - 12.2019
Cashier/Customer Service Representative
Walmart Canada
09.2014 - 07.2017
Cashier
Sobeys
05.2011 - 09.2014
Diploma - Counselling Skills-Social/Human Services
Success College
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