SYLVIA RASUGU
Port Hardy,British Columbia
Summary
Dynamic professional with proven success at Fairmont Banff Springs, specializing in client-focused service and effective communication. Implemented quality control measures and trained staff to maintain high cleanliness standards. Skilled in crisis intervention and team collaboration, consistently delivering exceptional service in fast-paced environments. Certified in first aid and CPR.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Client Service Associate
DAILY BREAD FOOD BANK
Etobicoke, Ontario
10.2023 - 01.2024
- Assisted clients in accessing food resources and services effectively.
- Coordinated with community partners to enhance service delivery and outreach efforts.
- Managed client inquiries and provided timely responses to concerns and needs.
- Developed informational materials to educate clients about available programs and services.
- Trained new staff on client service protocols and operational best practices.
- Conducted client intake interviews to assess eligibility for assistance programs.
- Collaborated with team to sort mail into designated bins.
- Inspected packages for damage, recording any defects found.
- Reported lost or damaged items to supervisors promptly.
- Efficiently stacked boxes onto pallets to optimize space.
Social Worker
KENYA RED CROSS SOCIETY
Nairobi, Kenya
05.2019 - 03.2022
- Transferred patients throughout the hospital.
- Brought meals to patients.
- Delivered and ensured the safety of medical equipment to medical professionals.
- Handled waste and dangerous materials.
- Delivered patients' medical notes.
- Provided patients with company.
- Provided support to individuals in crisis situations through counseling sessions.
- Coordinated community outreach programs to promote mental health awareness and resources.
- Assessed client needs through interviews and evaluations to develop care plans.
- Collaborated with healthcare professionals to ensure comprehensive client services.
- Facilitated support groups for at-risk populations to encourage peer interaction and healing.
- Advocated for client rights and access to essential social services and resources.
- Documented case notes and maintained accurate records in compliance with regulations.
- Trained and mentored new social workers on best practices and program procedures.
- Collaborated with family members to provide comprehensive support services to clients.
- Provided crisis intervention services for clients experiencing acute distress.
Healthcare Assistant
MAMA LUCY HOSPITAL
Nairobi, Kenya
01.2016 - 04.2019
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
- Assisted with cleaning of rooms between patients; restocked supplies as needed.
- Utilized strong organizational skills while managing multiple tasks simultaneously.
- Provided comfort measures and exceptional customer service to patients.
- Maintained a clean work environment by following infection control policies and procedures.
Education
Diploma - Community Service worker
Academy of Learning (Kingston Campus)
ONTARIO09.2025
Certificate - Front of The House Training
Hospitality Training Action Centre (HTA 75)
Toronto, ON, Canada08.2024
Diploma - Social Work and Community Development
The Technical University of Kenya
Nairobi, Kenya12.2014
Skills
- Attention to detail
- Customer service
- Effective communication
- Client-focused service
- Crisis intervention
- CPIC and vulnerable sector screening
- Team collaboration
- Adaptability
- Problem solving
- First aid and CPR certified
- Valid driver's license
- Dependability
Certification
- CPR and First Aid level C, Life Saver 101, Toronto, ON, 07/2023
- Customer Care, Good Learning Anywhere, Employment Ontario, Toronto, ON, 02/2024
- Certificate in Shelter standards
- Naloxone training
- Drivers lisence
References
References available upon request.
Timeline
Client Service Associate
DAILY BREAD FOOD BANK
10.2023 - 01.2024
Social Worker
KENYA RED CROSS SOCIETY
05.2019 - 03.2022
Healthcare Assistant
MAMA LUCY HOSPITAL
01.2016 - 04.2019
Diploma - Community Service worker
Academy of Learning (Kingston Campus)
Certificate - Front of The House Training
Hospitality Training Action Centre (HTA 75)
Diploma - Social Work and Community Development
The Technical University of Kenya