Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Armaanjot Kaur Madahar

Mississauga,ON

Summary

/ Results-driven IT professional with expertise in system administration, network security, virtual desktop infrastructure and Azure cloud services. Skilled in implementing best practices, ensuring data security and optimizing system performance. Seeking a challenging position to leverage my skills and contribute to the success of an organization.

Overview

5
5
years of professional experience

Work History

Junior System Administrator

07.2022 - Current
  • Administered and maintained a heterogeneous network environment consisting of Windows and macOS systems
  • Managed company's Active Directory Infrastructure with multiple domains and domain controllers, ensuring user accounts, groups, and organizational units were properly configured
  • Implemented and enforced Group Policies for user configurations, security settings, and software installations across the organization
  • Assisted in Active Directory disaster recovery planning and performed regular backups of critical domain controllers
  • Administrated Azure AD users, groups, and devices, participating in migration between on-premises and Azure through AD Connect
  • Experienced with Microsoft 365 and Office 365 services, including Teams, SharePoint, OneDrive, and Exchange Online
  • Administered physical and virtual servers using virtualization technologies such as Hyper-V, XenServer, and VMware
  • Automated tasks using PowerShell, Azure CLI, and JSON from ARM templates
  • Configured load balancers, virtual machine scale sets, virtual networks, network security groups (NSG), virtual machine backups, blob storage containers, and file shares within Azure
  • Provisioned, managed, and monitored storage accounts in Azure
  • Created and managed guest users and Azure free trial accounts
  • Implemented disaster recovery strategies and managed different Azure policies, including RBAC, for different subscriptions
  • Maintained a comprehensive list of Office 365 tenants, including email addresses, domains, and administrators
  • Assisted in data migration activities, including the conversion of on-premises databases to Azure data services
  • Managed on-premises databases, including data backup and recovery processes
  • Implemented security measures such as user accounts, data encryption, and data strategies
  • Configured network security measures such as VLANs and access control lists to ensure data protection and privacy
  • Configured and maintained network devices, including routers, switches, firewalls, and VPN connections.

Desktop Support Technician

National Cash Register
03.2018 - 12.2022
  • Diagnosed, troubleshoot and resolve desktop, hardware and software-related issues (pcs, laptops, monitors, printers, peripherals, headsets, VOIP phones, mobile devices, VPN, Firewall and software applications)
  • Administered and maintained a heterogeneous network environment consisting of windows, Linux and macOS system
  • Done onboarding, off boarding and assets refresh
  • Replace various pc and laptop hardware, such as hard drives, memory, network adapters, broadband air cards, power supply, laptop screens, fans, etc
  • Image, re-image, build and configure new/used company laptops and desktops
  • Install and configure HP MFP printer remotely and in IT Lab on company wireless and cabled networks
  • Setup new laptops and desktops with peripherals, required software, network drives, and printers
  • Install required software and devices on terminal servers and troubleshoot and resolve user access when access is lost
  • Resolve both internal and external client support requests utilizing remote access tools available
  • Process new hardware requests as well as the processing of po's for new equipment such as desktops, laptops, monitors
  • Used ZOHO Remote desktop to remote to RO’s computers – RO used their personal computers, and they join to the network via VPN when working offsite

IT Administrator

01.2021 - 06.2022
  • Proficiently designed, implemented, and managed Azure Virtual Desktop solutions, leveraging its features for efficient virtualization and remote desktop access
  • Extensively configured Azure Virtual Desktop infrastructure, including host pools, application groups, and user profiles, to deliver secure and scalable virtual desktop environments
  • Installed FSLogix and MSIX App Attach on AVD machines for enhanced desktop performance and application delivery
  • Administered and optimized Citrix Virtual Apps and Desktops 7.x, ensuring seamless application delivery and user satisfaction
  • Managed and maintained Citrix PVS 1912/2109, streamlining image deployment and management processes
  • Successfully implemented machine catalogs (MC) and delivery groups (DG) to optimize desktop resource management
  • Implemented and supported Citrix XenDesktop/XenApp, facilitating desktop virtualization for improved efficiency
  • Integrated Citrix environment
  • Implemented ITIL best practices and processes within the organization, including incident management, problem management, and change management.

Service Desk Analyst

CompuCom
03.2019 - 10.2021
  • Scheduled tracked and deployed Windows 7,8,8.1,10 to over 250 desktops for employees on the network
  • Supported and troubleshoot Office 365 migration for internal and remote users with their corporate devices and mobile devices
  • Escalate issues to the next Tier with next level of difficulty and worked with ticketing tools like ServiceNow, Jira and Remedy
  • Handled 150+ daily inbound calls while providing superior customer service to customers as it pertains to account support and technical support
  • Troubleshooting, repairing, and upgrading the mission -critical PC and MAC computers, peripherals, printers and mobile devices
  • Implementing DNS, DHCP, VPN, Group Policies and local Storage, Window Server Backup and Restore, Print and Storage & File server
  • Guarantee full and timely resolution of all support tickets, while meeting all Service Level Agreement (SLA) objectives and successfully achieving above 90% customer satisfaction rate.

Education

Diploma - Computer and Network Support Technician

Humber College
Toronto, ON
2018

Skills

  • Operating system : windows server, MacOS
  • Virtualization : VMware, Hyper-V
  • Cloud services : azure
  • Active Directory and Group Policies
  • Networking services : DHCP, DNS, VPN
  • Scripting : Powershell , bash
  • Backup and Recovery solutions
  • Troubleshooting Tools : wireshark , Ping , traceroute

Accomplishments

  • Azure Administrator Associate (AZ -104)
  • Azure Virtual Desktop Specialty (AZ -140)
  • Azure Database administrator Associate (DP -300)
  • Citrix Virtual apps and desktops 7 advanced Administration(1Y0 -312)

Timeline

Junior System Administrator

07.2022 - Current

IT Administrator

01.2021 - 06.2022

Service Desk Analyst

CompuCom
03.2019 - 10.2021

Desktop Support Technician

National Cash Register
03.2018 - 12.2022

Diploma - Computer and Network Support Technician

Humber College

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Armaanjot Kaur Madahar