AHMADULLAH SAFI
Etobicoke,ON
Summary
PROFILE SUMMARY: A dynamic IT Professional with over 4 years of work experience in the field of Information Technology Infrastructure with proven abilities towards focusing on business efficiency and operational improvement. Possessing strong analytical, problem solving and time management skills. Remarkable abilities in working successfully in dynamic team-based and high-pressured working environments.
Overview
5
5
years of professional experience
Work History
Junior System Administrator
Litens Automotive Partnership
02.2022 - Current
- O Provided professional (Level 2) support to Long View Systems IT
- Infrastructure (on and off-site employees, in person and remotely) o Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation, and comprehensive support
- O Introduced cloud infrastructure and managed tools to create and manage virtual server computing environment
- O Established network specifications and analyzed workflow, access, information, and security requirements
- O Configured, installed, maintained, and supported Citrix environment (Virtual Delivery Agent, Citrix StoreFront, and Citrix Workspace) o Configured Citrix Delivery Controller o Created Machine Catalog and Delivery Groups o Created support documentation that empowered and enabled the user community to extend skills, leverage system features and find resolutions to questions without intervention from the support team
- O Accurately & timely logging of problems & resolutions for assigned tickets o Follow-up with end users to provide status updates as per service level guidelines o Independently investigating and implementing solutions to technical
- Page 3 ahmadullah safi issues o Spot recurring technical issues and deploy solutions to address the root of the problems o Acting as an escalation resource for Level 1 agents, and triaging and escalating tickets to other technical units as required o Processed over 20 support requests per week for technical assistance on a wide range of issues related to Microsoft, Linux and
- Mac Operating Systems
- O Patched software and installed new versions to eliminate security problems and protect data o Conducted security assessments and made recommendations for disaster recovery, remote access, network appliances, servers, and directory services
- O Monitored servers and escalated emergency technical issues beyond scope to maintain optimum up-time
- Environment: - Microsoft Windows Server 2012R, 2016 and 2019 - Citrix XenApp, Xen Desktop and Xen Server - Active Directory - Microsoft Azure and Azure SQL - Microsoft Exchange Online – Microsoft 365 - VMWare vSphere, ESXi host Server - Windows Server Update Services (WSUS) - ServiceNow ticketing service
Desktop Support
Long View Systems
12.2020 - 02.2022
- O Provide end-user support for all IT-related services
- O Installed, configured, and upgraded hardware and software on desktop computers o Ensured that desktop computers are properly maintained and updated with the latest security patches and software updates o Provided training to end-users on how to use various software applications and desktop tools
- O Ensured service requests are acknowledged and resolved in a
- Page 4 ahmadullah safi timely manner with a high degree of customer service and technical expertise
- O Follow the established Service Desk Knowledge processes to respond to end-user requests, create detailed work tickets and resolve or escalate issues as appropriate
- O Provide day-to-day support for user endpoints including, but not limited to, desktops, laptops, printers, mobile device o Set up new users (hardware, client, system access, telephone, etc.) and maintain user access to systems (reset passwords, disable access, etc.).
Service Desk Technician
F12.net
07.2018 - 12.2020
- O Provided IT support to all external F12 clients
- O Responded to phone calls, emails, or other support requests from end-user
- O Provided remote support by accessing end-users computers and guiding them through troubleshooting steps
- O Granted and revoked network folder access as well as shared mailbox access
- O Follow up with end-users to ensure that issues are resolved and they are satisfied with the service provided
- O Resolved software, hardware, and device issues reported by the end users and escalated issues to other support teams as required
- O Accurately & timely logging of problems & resolutions for assigned tickets
- O Independently investigating and implementing solutions to technical issues
- O Spot recurring technical issues and deploy solutions to address the root of the problems
- O Installation, configuration, and ongoing usability of desktop hardware and software
- O Document processes and work with the team to improve operations.
Education
Diploma - Infrastructure Analyst
NetSoft College of Technology
Diploma - Information Technology
Behzad Institute of Technology
Skills
SKILLS & ABILITIESundefined
Accomplishments
- CERTIFICATIONS:
- Microsoft Teams Administrator Associate (MS-700)
- Microsoft – 2022
- Azure Administrator Associate (AZ-104)
- Microsoft – 2022
- Microsoft 365 Mobility and Security (MS-101)
- Working towards
- Citrix Certified Associate - Virtualization (CCA - V)
- Working towards
Timeline
Junior System Administrator
Litens Automotive Partnership
02.2022 - Current
Desktop Support
Long View Systems
12.2020 - 02.2022
Service Desk Technician
F12.net
07.2018 - 12.2020
Diploma - Infrastructure Analyst
NetSoft College of Technology
Diploma - Information Technology
Behzad Institute of Technology
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