Rushabh Shah
Toronto,ON
Summary
Intelligent Network Administrator with exceptional insight into computer security and tasked with implementing firewalls, VPNs and anti-malware technologies. A diligent employee with expertise upgrading networks, software and hardware. Ready for a new position that involves troubleshooting and issue resolution in the IT environment.
Overview
2
2
years of professional experience
Work History
JUNIOR SYSTEM ADMINISTRATOR
Techwise IT Services
Ahmedabad, India
06.2020 - 06.2021
- Managed equipment placement, power management, infrastructure expansion, security and data center modifications
- Multitasked effectively to complete bid specifications on time while managing installation of new infrastructures
- Supervised upgrades to infrastructure and remedied problems that arose with end-user hardware and software
- Monitored client computer network operations, from planning and budgeting to installation, maintenance and support
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Customer Service Representative
Maxgen Technologies
Ahmedabad, India
09.2019 - 05.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Made outbound calls to obtain account information.
Education
PG Diploma - Network Infrastructure And System Administration
Conestoga College Institute of Technology And Advanced Learning
04.2023
Bachelor of Science - Computer Science
Amiraj College of Engineering And Technology
09.2020
Skills
- Technical Troubleshooting(TCP/IP, DNS, DHCP)
- System Testing
- Disaster Recovery
- Data Backup
- Performance Monitoring and Optimization
- Debugging Network Configuration
- Active Directory and Group policy administration
- Network infrastructure tools (cisco packet tracer, GNS3)
- Network administrator tools (wireshark and nagios)
- Helpdesk Administration
- Database management systems(MySQL, Microsoft SQL server)
- Windows server and Linux distribution (CentOS, Ubuntu)
- Microsoft Office
- Server and System Administration
- Customer Support
- Virtualization platforms (VMware and Hyper-V)
Timeline
JUNIOR SYSTEM ADMINISTRATOR
Techwise IT Services
06.2020 - 06.2021
Customer Service Representative
Maxgen Technologies
09.2019 - 05.2020
PG Diploma - Network Infrastructure And System Administration
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
Amiraj College of Engineering And Technology
Similar Profiles
Nilesh SankpalNilesh Sankpal
IT SUPPORT MANAGER at TECHWISE DIGITALIT SUPPORT MANAGER at TECHWISE DIGITAL
Vasanth RVasanth R
Test Engineer at Techwise Digital Pvt Ltd, Bangalore | Client : ICU Medical LLPTest Engineer at Techwise Digital Pvt Ltd, Bangalore | Client : ICU Medical LLP
Anand PatilAnand Patil
Business Analyst at Techwise DigitalBusiness Analyst at Techwise Digital
Anmol FarishtaAnmol Farishta
Tutor at TutorTutor at Tutor
Jose Alfonso TaboadaJose Alfonso Taboada
Content Curator at Score Media & GamingContent Curator at Score Media & Gaming