Naveedullah Hamnawa

Work History

Junior System Administrator

EntraOne Technologies

12.2022 - Current

Providing excellent customer service, maintaining professionalism, empathy, and responsiveness in all interactions with end-users
Monitoring the performance of the company's desktop infrastructure and make suggestions for improving efficiency
Managing, supporting, maintaining and deploying Windows Servers and Workstations in Azure and VMWare environments to support various applications and services
Implemented and managed storage accounts, ensuring data is stored securely and efficiently
Configure and administer company's DNS and DHCP services, ensuring reliable network connectivity and efficient IP address management
Set up and managed virtual networks, including subnets, network security groups, and VPNs
Continuously monitor Azure resources to ensure optimal performance and cost-efficiency
Evaluating applications and software patches for desktop applications to see if they will solve desktop issues
Managing and maintaining storage infrastructure, including SAN and NAS systems, to ensure data availability and integrity
Implemented and managed backup and recovery solutions to protect virtual environments and ensure data continuity
Continuously monitoring system performance, predict needs, and implement preventative measures to maintain system health
Log, track, and prioritize support requests using a ticketing system, ensuring timely resolution and follow-up with end-users
Monitoring and investigation of running systems ensuring efficiency and discovery of any issues that might be occurring but has not created error messages
Resolving software, hardware and device issues reported by the end users and escalate issues to other support teams as required
Creating, modifying, and managing user accounts and access permissions following company policies and procedures
Managing user groups, including creation, modification, and deletion, to ensure efficient access control, as well as licensing in Microsoft 365
Configuring and maintaining mailboxes, including email forwarding, shared mailboxes, and email security settings
Administering Microsft Teams, including creation of Teams, Channels and configuration of policies
Administering SharePoint Online, including site creation, configuration, and management
Organizing and managing Organizational Units (OUs) within Active Directory to maintain a structured and secure directory environment
Creating, modifying, and troubleshooting Group Policies to enforce security settings and configurations
Assist end-users with data backup, transfer, and recovery processes to ensure data integrity and security
Assisting with the setup, configuration, and troubleshooting of mobile devices such as smartphones and tablets, including email and application access
Coordinating with hardware and software vendors for warranty support, repairs, replacements, and product updates.

Desktop Support Analyst

Moby Media Group

09.2019 - 10.2021

Created user accounts, security and distribution groups, OU's and assigned permissions
Set up new computers, workstations, and devices for end-users
Assigned IP addresses, subnet masks, and default gateways to workstations
Set up essential router settings, included IP addresses, routing protocols, and security features
Implemented Group Policy Objects (GPOs) for consistent network settings
Diagnosed and resolved DNS issues, ensuring reliable name resolution
Excellent working experience in Active Directory
Coordinated the integration of new systems or components with IT infrastructure
Managed databases, including installation, configuration, backup, recovery, and performance tuning of database
Monitored and optimized the performance of IT systems, applications, and database
Administered servers, including installation, configuration, monitoring, and troubleshooting of operating systems and software
Provided level 2 support to on and off-site employees
Provided support in setting up audio and visual technology for conferences and meetings
Identified problem and forwarded it to appropriate area of responsibility
Worked closely with internal business unit heads to ensure proper resolution of all of their service level agreements, documented problems, projects and inquiries
Documented processes to improve operations.

Helpdesk Analyst

Moby Media Group

03.2018 - 08.2019

Provided computer help desk support via telephone communications for over 40 end-users, and about 15 calls daily
Maintained the active directory structure to reflect both new and retiring object entities such as users, workstations, distribution groups and other objects
Worked with a team of professionals to start and complete projects within the IT desk
Documented all inquiry activities in the appropriate reporting system
Installed Windows XP/Vista/7/10/11 and windows Server
Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance
Restored accidentally deleted user accounts using the LDP utility
Troubleshoot end-users' daily software, hardware, network, and printer issues
Assisted in deployment of desktops, laptops, and printers
Ensured preventative measures are taken for assurance issue will not arise again
Walked colleagues or clients through steps to help them resolve technical problems
Followed the established Service Desk Knowledge processes
Worked collaboratively with employees across the organization
Coached and trained new hires and other staff members within the organization
Answered phone calls, greeting clients, and scheduled appointments
Support users to migrate their data on the new hardware
Used troubleshooting skills to diagnose and repair PCs and Laptops
Performed software installations and regularly scheduled updates.

Summary

Overview

Work History

Junior System Administrator

Desktop Support Analyst

Helpdesk Analyst

Education

Diploma - Infrastructure Analyst

Bachelor of Arts - Faculty of Fine Arts

Skills

Certification

Languages

Timeline

Work Availability

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