Arathi Yokanathan
Mississauga,ON
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Walmart Canada, by effectively managing high-stress situations and resolving customer complaints with empathy. Skilled in cash handling and showcasing exceptional professionalism and courtesy, I consistently contribute to positive team dynamics and improved service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier and Customer Service
Athletic And Wellness Centre, Markham And Progress
08.2023 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Walmart Canada
03.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Student Child and Youth Worker
Prince Of Peace Catholic School
02.2016 - 04.2016
- Provided key emotional support to special needs youth.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Documented data and completed accurate updates to case records.
Education
High School Diploma -
Middlefield Collegiate Institute
Markham, ON06.2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Cash handling and management
- Organizational abilities
- Professionalism and Courtesy
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Certification
Worker Health and Safety Awareness
Standard First Aid and CPR/AED Level C
Safe Talk Training
Customer Service Workshop
Cooperative Education
Timeline
Cashier and Customer Service
Athletic And Wellness Centre, Markham And Progress
08.2023 - 06.2024
Customer Service Representative
Walmart Canada
03.2021 - 05.2022
Student Child and Youth Worker
Prince Of Peace Catholic School
02.2016 - 04.2016
High School Diploma -
Middlefield Collegiate Institute
Worker Health and Safety Awareness
Standard First Aid and CPR/AED Level C
Safe Talk Training
Customer Service Workshop
Cooperative Education
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