Arathi Yokanathan
Mississauga,ON
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at Walmart Canada, by effectively managing high-stress situations and resolving customer complaints with empathy. Skilled in cash handling and showcasing exceptional professionalism and courtesy, I consistently contribute to positive team dynamics and improved service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier and Customer Service
Athletic And Wellness Centre, Markham And Progress
2023.08 - 2024.06
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Customer Service Representative
Walmart Canada
2021.03 - 2022.05
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
Student Child and Youth Worker
Prince Of Peace Catholic School
2016.02 - 2016.04
- Provided key emotional support to special needs youth.
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion.
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment.
- Documented data and completed accurate updates to case records.
Education
High School Diploma -
Middlefield Collegiate Institute
Markham, ON06.2015
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Reliability and punctuality
- Cash handling and management
- Organizational abilities
- Professionalism and Courtesy
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Certification
Worker Health and Safety Awareness
Standard First Aid and CPR/AED Level C
Safe Talk Training
Customer Service Workshop
Cooperative Education
Timeline
Cashier and Customer Service
Athletic And Wellness Centre, Markham And Progress
2023.08 - 2024.06
Customer Service Representative
Walmart Canada
2021.03 - 2022.05
Student Child and Youth Worker
Prince Of Peace Catholic School
2016.02 - 2016.04
High School Diploma -
Middlefield Collegiate Institute
Worker Health and Safety Awareness
Standard First Aid and CPR/AED Level C
Safe Talk Training
Customer Service Workshop
Cooperative Education
Similar Profiles
Earl YuEarl Yu
Lab Technician at Markham Fertility CentreLab Technician at Markham Fertility Centre
Tristan LawrenceTristan Lawrence
Security Officer at Hilton Markham Suites Conference Centre & SpaSecurity Officer at Hilton Markham Suites Conference Centre & Spa
Joe Chung-Chiu TamJoe Chung-Chiu Tam
Service Advisor at Porsche Centre MarkhamService Advisor at Porsche Centre Markham