ABASIANAM UDOH
Mississauga,ON
Summary
Experienced and certified IT support and network technician with a background in cybersecurity essentials, network infrastructure, and user support. Skilled in configuring network devices, troubleshooting connectivity issues, and supporting end users. Proven ability to manage IT systems and documentation in dynamic environments. Reliable, detail-oriented, and committed to continuous learning and compliance with IT best practices.
Knowledgeable cybersecurity with solid foundation in IT support and troubleshooting. Expertise in system maintenance and network administration, demonstrating consistent ability to enhance operational efficiency. Proven track record in deploying technical solutions and resolving complex issues swiftly.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT SUPPORT
AIE TECH SERVICES
Ikeja, Lagos
01.2021 - 01.2024
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Installed, configured, and maintained 65 computer systems and networks
- Diagnosed and resolved hardware, software, and network issues in a timely manner
- Responded to 50 user requests and followed up to ensure resolution and user satisfaction
- Assisted in maintaining inventory of all IT assets and equipment
- Documented internal procedures and maintained knowledge base articles for common issues
Network Technician
Jasper Electronics
Ogui Road, Enugu
01.2020 - 01.2021
- Assisted with the installation and configuration of network equipment such as routers, switches, and modems
- Monitored network performance and responded to alerts or connectivity issues
- Performed routine maintenance of network infrastructure, including cabling and hardware replacement
- Installed and configured LAN and WLAN networks in office and production environments
- Supported secure cable installations and ensured minimal downtime during transitions
- Provided first-level troubleshooting and assisted senior engineers with upgrades
- Documented network layouts and hardware inventory updates
- Demonstrated basic knowledge of LAN, WAN, VPN, and Wi-Fi networks
- Managed security operations for 50 computers in network, related systems and maintenance protocols.60
- Managed security operations for 30 computers in network, related systems and maintenance protocols.
Network Support Technician
Naport Limited
, Enugu
01.2015 - 01.2018
- Provided user support by setting up computers, 10 printers, and network devices; assisted with software installations and updates
- Configured networks, identified, and resolved LAN/Wi-Fi connectivity issues
- Maintained antivirus and security patches, monitored network performance, and ensured timely data backups for 20 devices
- Organized patch panels and helped track hardware inventory
- Assisted in desktop configurations and ticket documentation
- Escalated complex issues to senior IT staff
Education
High School Diploma -
University of Calabar
Calabar Nigeria03.2015
Skills
- Network Installation & Troubleshooting
- End-User Technical Support
- Configuration of Routers, Switches & Access Points
- Network Monitoring & Ticket Escalation
- Cable Management & System Maintenance
- Documentation & SOP Compliance
- Team Collaboration & Communication
- Basic Cybersecurity Awareness & DLP Concepts
- IT support
Accomplishments
- Collaborated with team of 50 in the development of IT helpdesk request.
- successfully managed software and hardware installations for over 40 users during company-wide upgrade with minimal disruption
- implement a ticket tracking system that improved response time and accountability within the IT department
- monitored and maintained office network infrastructure, leading to 20% improvement n system reliability.
Languages
English
Full Professional
Certification
Cisco Cybersecurity Essentials(NIIT)
Timeline
IT SUPPORT
AIE TECH SERVICES
01.2021 - 01.2024
Network Technician
Jasper Electronics
01.2020 - 01.2021
Network Support Technician
Naport Limited
01.2015 - 01.2018
High School Diploma -
University of Calabar
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