Tristan Lawrence
Security Officer
Ajax,ON
Summary
A highly motivated professional with expertise in business operations, management, data-entry, security and customer service. Good team player with excellent communication and multi-tasking capabilities. Proven ability to excel under pressure, provide exceptional customer service and effectively manage client relationships on e-commerce platforms and in hotels. Dedicated to continuous learning and growth, with a track record of working hard to achieve excellence in all endeavors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Hilton Markham Suites Conference Centre & Spa
2023.06 - Current
- Responding to medical emergencies, corresponding with Emergency services(YRA,YRF) and Law Enforcement (YRP)
- Documentation of notes for future legal reference
- Creating incident reports
- Corresponding with senior management and directors to ensure high communication and quality of work is achieved
- verifying identification, daily radio and key audit, keeping passwords and access codes
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss
- Ensuring safety & security of 45,000 sq
- Hotel, inspection of rooms, enforcement of hotel policies and procedures, de-escalation of various scenarios
Warehouse Manager
NB3 Inc.
2020.09 - 2021.05
- Managing multiple accounts for E-commerce order fulfillment on a daily basis, planning out work week effectively to ensure all work is done on time, training new employees, Quickbooks mastery
- Clearing shipments coming in from customs, planning and scheduling pick ups for shipments, ensuring packages are all following company standards and guidelines, managing, ordering and stocking office supplies
- Researching new software and technology to keep warehouse up to date and cost-effective,
- Using Excel to track customer data, coordinating drop offs for orders, dropping off orders directly to customers, communicating effectively with customers to resolve any disputes or problems, connecting stores from their product list to their shipping services so that orders can start being placed and sent out, creating invoices for orders and sending them out to customers/clients, managing warehouse space effectively, organizing inventory, inventory count, troubleshooting problems,
- High level of experience using MS Excel, MS teams, MS Word, excellent verbal and written communication, attention to detail, and time management, ability to accurately document and record customer information,
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Volunteer
Re-Store
2019.06 - 2020.07
- Working with team to load and unload furniture of 60+ lbs,
- Reporting to supervisor any safety concerns or issues on the job
- Receiving, sorting and organizing items on shelves, sweeping floors, using power tools, putting together furniture, cleaning new items that come into the store, ensuring new products are not defective
- Working on a stepladder, moving constantly through the day, wearing work boots and following any and all safety procedures put in place
Education
BBA - Business Administration
Trent University Durham
55 Thornton Rd. S.02.2025
BBA - Honours in Business Administration
University of Guelph Humber
207 Humber College Blvd.09.2022
High School Diploma -
R.H King Academy
3800 St. Clair Ave. E.06.2020
Skills
- 30 WPM 10 years)
- EXCEL (8 years)
- MICROSOFT OFFICE (8 years)
- Customer Service (7 years)
- QuickBooks (2 years)
- Account Management (1 year)
- E-Commerce (2 years)
- Logistics (2 years)
- Security
- Auditing
- Verbal and written communication
- Commitment to Excellence
- Educating clients
Certification
- Smart Serve
- AODA
- G Licence
- WHMIS
- Worker Health and Safety Awareness
- Ontario Security Guard Licence
- Foundations of Project Management
Additional Information
Reliable, Honest, Accountable, Punctual, Respectful, Organized, Team leader, Professional, Decision-maker, Strong work ethic, Commitment to excellence
Languages
English
Native or Bilingual
Cover Letter
Dear Hiring Manager,
As a dedicated professional with many years of excellent customer service and facilitation experience , I would like to express my profound interest in working for the Toronto-Dominion Bank.
I believe that the combination of my education and skills accumulated across my years in people-oriented roles puts me in a position to continue to make a substantial contribution to your team. As a detail-oriented individual who has consistently succeeded and demonstrated quantifiable results in customer service focused environments, I understand what is needed to succeed in this position and manage efficiently.
In my previous positions, I have been able to analyze complex situations, set effective priorities, and implement decisions to achieve both immediate and long-term goals. I have also honed my time management, leadership, problem solving, and interpersonal skills to work closely with a diverse team of colleagues and deliver exceptional work. Furthermore I am accustomed to fast-paced environments where multi-tasking abilities are needed.
I deeply believe my personal commitment to meeting and exceeding a standard of excellence paired with my deep understanding of exceptional customer service skills will make me an asset to your team. I look forward to contributing to your team.
Sincerely,
Tristan Lawrence
Timeline
Security Officer
Hilton Markham Suites Conference Centre & Spa
2023.06 - Current
Warehouse Manager
NB3 Inc.
2020.09 - 2021.05
Volunteer
Re-Store
2019.06 - 2020.07
BBA - Business Administration
Trent University Durham
BBA - Honours in Business Administration
University of Guelph Humber
High School Diploma -
R.H King Academy
- Smart Serve
- AODA
- G Licence
- WHMIS
- Worker Health and Safety Awareness
- Ontario Security Guard Licence
- Foundations of Project Management
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