Jacqueline Cummings
Compliance Specialist
Ajax,ON
Summary
Detail-oriented and results-driven finance professional with strong communication, analytical, and project management skills. Proven ability to manage multiple priorities in fast-paced, high-stakes environments. Recognized for a proactive approach to issue resolution, process optimization, and team support. Experienced in regulatory compliance and risk assessment, with a track record of identifying and mitigating potential compliance risks. Well-versed in industry standards and best practices, ensuring consistent alignment with evolving regulatory requirements.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Compliance Specialist
Connor, Clark & Lunn Private Capital Ltd. (CC&L)
04.2024 - Current
- Provide regulatory guidance and respond to compliance inquiries.
- Recommend and implement corrective actions and improvements to enhance compliance performance and quality.
- Lead onboarding and provide compliance training and education to staff and stakeholders on relevant topics and issues.
- Collaborate with Asset Mix, Operations, and Legal to meet compliance goals and business objectives.
- Develop and maintain compliance policies in response to regulatory changes.
- Oversee compliance projects through cross-functional coordination with key stakeholders.
- Manage system transitions, including APX–Salesforce reconciliation and compliance file review cases.
- Contribute to regulatory filings such as Pooled Fund Filings, OSC Investment Fund surveys, and Risk Assessment Questionnaires.
- Assist with Common Reporting Standard (CRS) and Foreign Account Tax Compliance Act (FATCA) reporting.
- Review marketing materials for regulatory compliance.
- Cross-reference disciplinary notices from regulatory bodies.
- Maintain registration records for individual registrants within the firm.
- Review referral arrangements to ensure adherence to National Instrument 31-103 requirements.
- Conduct quarterly reviews of non-resident investment accounts to ensure they remain within permitted limits.
- Monitor medium- and high-risk clients for suspicious activity.
- Generate KYC reports and conduct weekly compliance follow-ups.
- Audit client files for accuracy and completeness in accordance with compliance standards.
- Stay up-to-date with regulatory changes.
Private Client Associate
Connor, Clark & Lunn Private Capital Ltd. (CC&L)
03.2023 - 04.2024
- Provide dedicated support to Wealth Managers across Eastern Canada by delivering exceptional service to high-net-worth clients, and financial advisors.
- Manage client requests with efficiency, and ensure timely resolution by coordinating with internal teams.
- Demonstrate in-depth knowledge of the firm’s financial products and investment strategies to effectively support complex client and advisor inquiries.
- Coordinate and schedule client meetings, preparing customized materials packages, and marketing materials.
- Facilitate the client onboarding process, ensuring a seamless transition and client experience.
- Execute financial transactions with minimal errors and adherence to operational protocols and minimizing errors.
- Provide dependable administrative support, and act as a backup resource to ensure customer service continuity.
- Pursue continuous learning and professional development to strengthen industry knowledge and technical proficiency.
Senior Manager, Relationship Management & Onboarding
CI Investment Services, CI Financial
06.2022 - 03.2023
- Oversee the daily operations of the Transfers, Onboarding, and Relationship Management teams, ensuring service level agreements are consistently met.
- Drive employee performance through goal setting, regular coaching, and formal performance evaluations to foster accountability and growth.
- Champion service excellence by continuously assessing workflows and identifying opportunities for process optimization and efficiency gains.
- Communicate operational insights and recommendations to leadership, supporting the implementation and coordination of business improvements.
- Resolve escalated client inquiries and complaints, with a focus on root cause analysis and long-term corrective action.
- Build strong relationships with ICPM/PM clients by actively soliciting feedback and aligning service delivery with evolving business needs.
- Monitor and direct asset transfer operations to ensure alignment with key performance indicators and regulatory standards.
- Collaborate with external brokers to expedite transfer activities and minimize processing delays.
- Develop and implement operational standards, policies, and procedures to enhance consistency and compliance.
- Provide strategic leadership to boost team productivity, engagement, and morale in a high-performance environment.
- Enhance team capabilities through targeted training initiatives, and by fostering a culture of collaboration and continuous improvement.
Senior Associate, Investment Counsel Support
Manulife Private Wealth
01.2021 - 05.2022
- Lead and assist in developing a team of Associates responsible for portfolio administration, client service, and support for Investment Counsellors across Canada.
- Maintain the player/coach role and provide effective leadership, support, constructive feedback, motivation, and development of staff.
- Recruited, interviewed, and hired staff members to build a high-performing, highly effective, and cohesive team.
- Perform in-depth training, workshops, seminars, and other learning opportunities.
- Prepare and update documentation of policies and procedures manuals.
- Designed and developed a training program.
- Maximize productivity by updating weekly trackers to manage and delegate daily tasks.
- Provide guidance and direction to the team on escalated items.
- Subject matter expert on workflow processes, business applications, and internal systems.
- Quality control of account packages, tax packages, and quarterly statements to ensure accuracy and no privacy breaches.
- Coordinate and manage ongoing yearly projects.
- Engage interdepartmental teams, providing constructive feedback on business improvements to enhance performance support for our clients.
- Ensure proposals are compliant and align with business and audit requirements.
Associate, Investment Counsel Services
Manulife Private Wealth
01.2018 - 12.2020
- Perform ongoing client service management, and referral of potential sales opportunities to Investment Counsellors.
- Provide a seamless client onboarding experience by preparing all client documentation and managing ongoing administration.
- Ensure client documentation is accurate and complies with regulatory requirements (AML/ATF, FATCA, CRS, Privacy, etc.).
- Review and approve client investment proposals to ensure they are compliant.
- Utilized NaviPlan to assist Investment Counsellors with developing financial planning strategies and solutions through the evaluation of overall finances, covering retirement income, spending scenarios, estate analysis, insurance needs, and tax planning.
- Generate ad-hoc reporting, which includes holdings, transactions, and performance reports, year-end and non-calendar year-end tax reconciliation, and tax packages.
- Provide internal training and support for client onboarding.
- Lead yearly projects to ensure that new documentation and disclosure requirements for the existing client base are met.
- Assist with the pivotal transition to a digital onboarding platform.
- Monitor client asset mixes to ensure compliance with the executed IPS.
- Report IPS violations to accountable investment counselors, and perform subsequent follow-up to confirm violations are remediated on a timely basis.
- Monthly evaluation of client portfolio reviews that are past due.
- Identify and assist investment counselors on recommended IPS updates, review overall client activity to discuss performance, strategy, and client goals in advance of upcoming client reviews.
Analyst, Investment Counsel Services
Manulife Private Wealth
05.2016 - 12.2017
- Provide executive-level administrative support to investment counsellors.
- Prepare and coordinate presentations, proposals, and marketing products for client meetings.
- Diarize quarterly and annual client meeting minutes.
- Work collaboratively with Product Management for enhancements and new product offerings.
- Facilitate developmental projects and test plans for new and ongoing initiatives.
- Manage incoming and outgoing phone and email communications.
- Perform and prioritize daily tasks, including opening new accounts, implementing strategic asset mixes, depositing/investing new funds, establishing limits on third-party securities, portfolio and non-financial changes, and maintaining strict attention to detail on trade requests.
- Monitor cash deposits, incoming wires, PACs, and SWPs daily.
- Attend to resolution items, identify current issues, provide recommendations, and resolve deficiencies.
- Coordinate and request compliance approvals.
- Coordinate and prepare account documentation and meeting packages for new prospects and existing clients.
- Coordinate and monitor assets transferring in, while overseeing transfer issues to ensure a seamless transition.
- Quarterly review of management fees, and implement fee deals where applicable.
- Assist in the preparation of fiscal year-end and non-calendar year-end tax packages.
- Quality control of account packages, tax package requests, and quarterly statements to ensure accuracy.
- Organize, file, and maintain physical/electronic client files.
- Participate in inter-departmental cross-training to ensure continuity of service.
Portfolio Service Coordinator
CI Private Wealth (formerly Stonegate Private Counsel LPI), CI Financial
09.2011 - 05.2016
- Responsible for providing high-level ongoing support to the Managing Director, Principal Financial Advisor, and Senior Associate, while maintaining client relationships.
- Liaise between the Managing Director, Principal, Investment Counsellors, and interdepartmental contacts.
- Coordinate appointments, meetings, and travel arrangements while managing the Director's and Principal's calendars.
- Prepare and coordinate presentations, proposals, and marketing products for client meetings.
- Diarize quarterly and annual client meeting minutes
- Perform daily follow-ups on outstanding account issues, ensuring requests are completed in a timely manner.
- Attend to resolution items, identify current issues, provide recommendations, and resolve deficiencies.
- Coordinate and request compliance approvals.
- Coordinate and prepare account documentation and meeting packages for new prospects and existing clients
- Coordinate and monitor assets transferring in, while overseeing transfer issues to ensure a seamless transition.
- Review management fees on a quarterly basis, and implement fee deals when necessary.
- Quality control of account packages, tax package requests, and quarterly statements to ensure accuracy.
Senior Service Coordinator
Assante Private Wealth, CI Financial
09.2007 - 09.2011
- Main point of contact for Private Client Managers, Stonegate Principals, Assante advisors, and assistants, providing exceptional customer service.
- Liaise between PC administration, interdepartmental contacts, and custodians.
- Submit accurate and complete trade requests, and obtain approvals as required.
- Service Private Client Service Box, corresponding to email queries and requests.
- Coordinate and prepare account-opening documents and meeting packages for new prospects and existing clients.
- Attend to resolution items, identify current issues, provide recommendations, and resolve deficiencies.
- Perform daily follow-ups on outstanding account issues, ensuring financial and non-financial requests are acted on accordingly and are completed in a timely manner.
- Coordinate team projects assigned by the supervisor.
- Quality control of transactions, account packages, tax package requests, and quarterly statements to ensure accuracy.
- Subject Matter Expert for Lines of Credit, PC Credits, and PC Estates.
- Assisted in the training of new hires, facilitated training sessions, and developed training resources.
Education
Bachelor of Science - Nursing
Ryerson University
Toronto, ON 09.2001 - 04.2005
Skills
- Relationship Management & Team Leadership
- Strong Communication & Custom Service Focus
- Employee Training and Development
- Project Management
- Policy & Procedure Review & Documentation
- Regulatory Compliance Assessment
- Operational Efficiency Improvement
- Risk Mitigation
- Effective Time Management
Timeline
Compliance Specialist
Connor, Clark & Lunn Private Capital Ltd. (CC&L)
04.2024 - Current
Private Client Associate
Connor, Clark & Lunn Private Capital Ltd. (CC&L)
03.2023 - 04.2024
Senior Manager, Relationship Management & Onboarding
CI Investment Services, CI Financial
06.2022 - 03.2023
Senior Associate, Investment Counsel Support
Manulife Private Wealth
01.2021 - 05.2022
Associate, Investment Counsel Services
Manulife Private Wealth
01.2018 - 12.2020
Analyst, Investment Counsel Services
Manulife Private Wealth
05.2016 - 12.2017
Portfolio Service Coordinator
CI Private Wealth (formerly Stonegate Private Counsel LPI), CI Financial
09.2011 - 05.2016
Senior Service Coordinator
Assante Private Wealth, CI Financial
09.2007 - 09.2011
Bachelor of Science - Nursing
Ryerson University
09.2001 - 04.2005
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