Antonia Boscacci
Mountain View,CA
Summary
Enthusiastic and ambitious student with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering professional service on every interaction. Recent graduate from San Jose State University in the heart of Silicon Valley.
Overview
5
5
years of professional experience
Work History
Customer Operations Specialist
EarnIn
Palo Alto
11.2022 - Current
- Designed and executed processes to meet business initiatives and drive continuous improvement.
- Led projects and implementations of internal processes, methodologies and tools to improve business performance.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Game Day Operations - San Francisco 49ers
Best.Day.Ever.
New York
09.2023 - Current
- Delivered information and details of interest about facility to clients.
- Ticket management.
- Conducted in-suite activations, keeping participants engaged with games and contests.
Account Executive
Best.Day.Ever.
New York
08.2022 - 01.2023
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Attended networking events to build relationships and identify sales opportunities.
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers.
Game Day Operations - San Francisco 49ers
Best.Day.Ever.
New York
08.2022 - 01.2023
- Delivered information and details of interest about facility to clients.
- Ticket management.
- Conducted in-suite activations, keeping participants engaged with games and contests.
Sales Development Representative
The Snow Agency
Edgewater
03.2021 - 08.2021
- Directed customer leads to connections department for further assistance.
- Utilized Salesforce to manage sensitive client information and update existing and new client profiles.
- Contacted prospective customers to uncover sales opportunities
Director of Chapter Events
Alpha Phi Fraternity
San Jose
12.2020 - 03.2021
- Strengthening community involvement by developing and implementing new charitable plans.
- Creating and managing committees to effectively handle different aspects of organization's business.
- Supervising and motivating 100 members to achieve optimal productivity.
Head Coach
Palo Alto Volleyball Club/Mountain View Volleyball
Palo Alto
12.2018 - 03.2020
- Taught players how to run specific game plays in order to build cohesive, structured team.
- Held special events to promote camaraderie among teammates, families and community members.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
Education
Bachelor of Arts - Communication Studies
San Jose State University
San Jose, CA05.2022
Skills
- Verbal and written communication
- Attitude and positivity
- Microsoft Office
- FinTech
- Customer Relations
- Product Development
- Workflow Processes
- Professional Relationships
- Account Management
- Training
- Cross-team communication
- Fluent Spanish speaker
Timeline
Game Day Operations - San Francisco 49ers
Best.Day.Ever.
09.2023 - Current
Customer Operations Specialist
EarnIn
11.2022 - Current
Account Executive
Best.Day.Ever.
08.2022 - 01.2023
Game Day Operations - San Francisco 49ers
Best.Day.Ever.
08.2022 - 01.2023
Sales Development Representative
The Snow Agency
03.2021 - 08.2021
Director of Chapter Events
Alpha Phi Fraternity
12.2020 - 03.2021
Head Coach
Palo Alto Volleyball Club/Mountain View Volleyball
12.2018 - 03.2020
Bachelor of Arts - Communication Studies
San Jose State University
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