CHANEL RIVERA
Mountain View,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
13
13
years of professional experience
Work History
Secretary
The Children’s Hospital At Montefiore
01.2012 - 09.2023
- Checked in/out 25-40 patients daily with future appointments according to flexibility.
- High call volume environment with multiple phone lines.
- Answered incoming e-mails from Doctors and Patients.
- Collected co-payments.
- Organized Thyroid Clinic every month.
- Provided radiology authorizations through Care core national web portal for patients in need of MRI/CT appointments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Bookkeeper/Cashier
Foodtown Supermarket
01.2011 - 01.2013
- Assisted 3 customers at all times, responded to high call volumes and helped with customers deliveries through website and telephone calls
- Gained ability to supervise cashiers on work performance, activities and lunch breaks
- Balanced checks/cash receipts and managed payroll for all employees
- Reconciled of all cash draws
- Completed daily journal entries/figures
- Maintained and processed invoices, deposits, and money logs
Education
BA - Theatre/ Pyschology
Lehman College
New York, NY2011
Skills
- MS Word & MS Excel
- Faxing /Emailing
- Data Entry (55 WPM)
- Filing Experience
- Equipment and Instrument Sterilizations
- Interoffice Communications
- Verbal and Written Communication
- HIPAA Guideline Compliance
- Time Management
- Microsoft Office
- Mail Distribution
Timeline
Secretary
The Children’s Hospital At Montefiore
01.2012 - 09.2023
Bookkeeper/Cashier
Foodtown Supermarket
01.2011 - 01.2013
BA - Theatre/ Pyschology
Lehman College
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