William Hinch
Mountain View,AB
Summary
Dynamic Border Service Officer with the Canada Border Service Agency, skilled in customs processing and crisis management. Successfully trained personnel in firearm safety and vehicle examinations, enhancing operational efficiency. Proven ability to communicate effectively and make critical decisions under pressure, ensuring regulatory compliance and exceptional customer service.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Border Service Officer
Canada Border Service Agency
Carway, AB
05.1992 - 04.2024
- Processed international travelers at various ports of entry.
- Completed customs exams on vehicles and persons.
- Processed immigrants for work permits, study permits, and enforcement duties, such as returning travelers to their home country based on various circumstances.
- Trained and delivered the CBSA Duty Firearm course, as well as subsequent annual and tri-annual recertifications.
- Trained and delivered passenger motor vehicle training to BSO at various locations across the country.
- Acted in a supervisory role on multiple occasions.
Education
Customs Administration - Customs
Sir Sandford Fleming College
Peterborough, ON04-1991
Skills
- Customs processing
- Immigration procedures
- Firearm training
- Vehicle examinations
- Regulatory compliance
- Crisis management
- Training delivery
- Time management
- Communication skills
- Customer service
- Decision making
- Analytical thinking
- Reporting and documentation
- Interviewing skills
- Written and verbal communication
- CPR/AED
Certification
- Graduated Riguad Customs college March 1993
- Passenger Motor Customs college March 1993 ainer October 2006
- CBSA Duty Firearm Course May 2009
- CBSA Duty Firearm Instructor Course May 2012
Timeline
Border Service Officer
Canada Border Service Agency
05.1992 - 04.2024
Customs Administration - Customs
Sir Sandford Fleming College
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