Anthony Vieites
Victoria,B.C
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSA Lead
Executive Aviation
2023.01 - Current
- Provided mentorship and guidance to junior team members in developing their skills and expertise in the CSD domain.
- Maintained up-to-date knowledge on industry trends, sharing insights with the team for continuous improvement efforts.
- Created standardized templates for documentation purposes that simplified processes while maintaining professionalism.
- Presented progress reports to stakeholders on project status, risks, achievements, and recommendations for future actions.
- Facilitated open lines of communication within the team, promoting a positive work environment and boosting morale.
- Implemented process improvements that reduced errors and increased overall accuracy.
- Coordinated internal audits of the CSD department''s practices, identifying areas of improvement while maintaining compliance standards.
- Monitored team members'' workload distribution, ensuring optimal utilization of resources and skillsets.
- Delivered exceptional customer service by quickly resolving escalated client issues through prompt investigation and problem-solving efforts.
- Conducted regular performance reviews, providing constructive feedback for employee development.
- Developed comprehensive training materials to onboard new hires effectively and efficiently.
- Led a cross-functional team to achieve project milestones within strict deadlines.
- Collaborated with other departments to develop integrated solutions for complex client needs.
- Managed key client relationships, ensuring consistent communication and timely resolution of issues.
- Coordinated team meetings to foster collaboration, share updates, and address challenges collectively.
- Analyzed data from various sources to identify patterns, trends, or opportunities for process enhancements or efficiencies.
- Provided coaching and mentoring to employees.
Administrator
Piercy Respite
2021.12 - 2022.11
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
Community Child Care Worker
KidsKlub
2018.09 - 2020.07
- Collaborated with multidisciplinary teams to provide comprehensive support for children with special needs, ensuring their successful integration into the program.
- Established a proactive approach to behavior management by anticipating potential issues and implementing preventative measures.
- Reduced behavioral issues by implementing positive reinforcement techniques and promoting a structured environment.
- Managed daily operations such as scheduling staff shifts, tracking attendance, and maintaining inventory of supplies while staying within budget constraints.
- Successfully resolved conflicts between children using effective mediation strategies, promoting a peaceful atmosphere within the center.
- Promoted healthy habits by incorporating nutritious meals, physical activity, proper hygiene education into daily routines.
- Participated in ongoing professional development opportunities to stay current on best practices within the childcare industry.
- Maintained accurate records of each child''s progress, providing valuable information for parents during conferences and meetings.
- Supported families in need with community resources, leading to improved family dynamics and overall wellbeing.
- Ensured compliance with licensing regulations through meticulous record-keeping and adherence to established policiesprocedures.
Education
Health Care Assistant
Camosun College, Interurban
Victoria, BC07.2021
High School Diploma -
Royal Bay Secondary
Victoria06.2018
Skills
- Leader
- Passionate
- Personable
- Hard working
- Dependable
- Responsible
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Organizational Skills
- Team Collaboration
- Relationship Building
- Leadership Development
- Task Prioritization
- Self Motivation
- Professionalism
- Strategic Planning
Certification
- Health care aid diploma
- First Aid level-C
- Drivers licence Class 7
- Food safe certification
- Highschool Diploma
Languages
English (primary)
Portuguese
Spanish
Timeline
CSA Lead
Executive Aviation
2023.01 - Current
Administrator
Piercy Respite
2021.12 - 2022.11
Community Child Care Worker
KidsKlub
2018.09 - 2020.07
Health Care Assistant
Camosun College, Interurban
High School Diploma -
Royal Bay Secondary
- Health care aid diploma
- First Aid level-C
- Drivers licence Class 7
- Food safe certification
- Highschool Diploma
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