Danielle Pisarski
London
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CSR
Executive Aviation
2022.11 - Current
- Maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Assistant
DVI
2020.10
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Supported team members with various tasks, resulting in timely completion of projects.
- Aided carpenters with framing tasks, ensuring precise alignment and secure connections of components.
Merchandising Manager
Winners
2015.04 - 2018.08
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Maintained point of sale (POS) system by inputting accurate inventory information.
Team Lead
Canadian Tire
2022.08 - 2022.11
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Assistant Store Manager
Starbucks
2014.06 - 2015.04
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Operations Manager in Training
Future Shop
2012.10 - 2014.03
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
Customer Service
Servicair
- 2009.04
- Trained new hires on customer service policies and procedures.
- Provided excellent customer service by addressing inquiries promptly and knowledgeably.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
- Delivered exemplary customer service to customers and colleagues.
- Provided superior and individualized customer service.
- Promoted positive member relations through providing excellent customer service.
Key Holder
Jean Atelier
2019.04 - 2019.11
Customer Service Supervisor
Future Shop
2010.06 - 2014.03
Customer Service
Register.com
2009.07 - 2010.02
Customer Service Representative
Convergys
2006.05 - 2008.04
Office Assistant (part-time)
Boston Pizza
2004.08 - 2005.02
Customer Service Representative
M&M Food Market
2020.03 - 2020.10
Education
Business Fundamentals -
Fanshawe College
London, OnHotel & Restaurant Management Certificate -
Westervelt Business College
London, ONSkills
- Trained and Certified in the Hospitality Industry
- Bond able, reliable and dedicated to continuous learning
- Team Collaboration
- Time Management
- Relationship Building
- Verbal and written communication
- Schedule and calendar management
- Strong Problem Solver
- Professional and mature
- Team building
- Problem-Solving
- Analytical Thinking
Certification
- Introduction to Hospitality Industry
- Food and Beverage Operations Planning Controls
- Mixology, Ontario Wines, German Wines
- CRFA Sanitation
- Front Office Procedures
Occupationalskills
retail, Provided professional customer service to the general public in retail, call center, real estate and hospitality sectors, Responded to customer calls and provided appropriate information, Resolved customer concerns by following company policies and procedures, Reviewed customer bills, explained charges and added or deleted features to meet customer needs, Greeted guests, recorded reservations, registered and checked out guests, Trained new employees according to company policies, Executed store level HR responsibilities, Performed the search for new candidates, Dealt with and assisted with internal and external theft, Managed customer complaints, Supervise staff, Assist in the day to day running the store, Supervised staff of two or more in retail department’s, Received stock and entered stock into inventory system, Opened and closed store, followed proper security procedures, Organized merchandise displays and dressed manikins, Prepared manual time sheets, Developed staff schedules, Processed electronic payroll and monitored employee benefits, Compiled provincial, federal and corporate tax remittances, Processed cash, credit, debit payments, Balanced cash receipts and compiled bank deposits, Implemented plan changes to customer accounts according to company policies, Operated general office equipment including fax, photocopier and computer, Filed documents as required, Performed administrative duties for home sellers and posted private Real Estate listings, Entered listing information onto a computer database for easy access by potential customers
Languages
English
Native or Bilingual
Timeline
CSR
Executive Aviation
2022.11 - Current
Team Lead
Canadian Tire
2022.08 - 2022.11
Assistant
DVI
2020.10
Customer Service Representative
M&M Food Market
2020.03 - 2020.10
Key Holder
Jean Atelier
2019.04 - 2019.11
Merchandising Manager
Winners
2015.04 - 2018.08
Assistant Store Manager
Starbucks
2014.06 - 2015.04
Operations Manager in Training
Future Shop
2012.10 - 2014.03
Customer Service Supervisor
Future Shop
2010.06 - 2014.03
Customer Service
Register.com
2009.07 - 2010.02
Customer Service Representative
Convergys
2006.05 - 2008.04
Office Assistant (part-time)
Boston Pizza
2004.08 - 2005.02
Customer Service
Servicair
- 2009.04
Business Fundamentals -
Fanshawe College
Hotel & Restaurant Management Certificate -
Westervelt Business College
- Introduction to Hospitality Industry
- Food and Beverage Operations Planning Controls
- Mixology, Ontario Wines, German Wines
- CRFA Sanitation
- Front Office Procedures
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