Anoop Joe George
Scarborough,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills in-addition results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Great Canadian Casino Resort
Toronto , ON
06.2023 - Current
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Reported damage or theft of hotel property to management.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Communicated with maintenance team on damages to repair.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Housekeeping Supervisor
Double Tree by Hilton
Toronto
01.2023 - 05.2023
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Responded promptly to maintenance requests from guests or staff members.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
Assistant Housekeeping Manager
Amaana Plantation Resort
, Thekkady | Kerala | India
11.2018 - 11.2022
- Participated in meetings with other departments to coordinate services between departments.
- Supervised daily operations of housekeeping department to ensure compliance with standards.
- Monitored inventory levels of cleaning supplies and equipment.
- Assisted in the interviewing, hiring and training of new housekeeping staff.
- Developed relationships with suppliers in order to secure competitive pricing on materials required by the department.
- Conducted regular performance reviews for housekeeping staff members.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
Housekeeping Supervisor
The Zuri Hotels & Resorts
, Kerala | India
05.2013 - 08.2018
- Inspected guest rooms and public areas to ensure cleanliness standards were met.
- Resolved customer complaints in a timely manner while maintaining high service quality standards.
- Ensured safety regulations are followed by all employees within the department.
- Responded promptly to maintenance requests from guests or staff members.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Communicated with maintenance team on damages to repair.
Housekeeping Desk Cordinator
The Zuri Hotels & Resorts
, Kerala | India
03.2011 - 05.2013
- Take care of guest calls & concerns.
- Carry out operations for service excellence.
- Aid customer service over various platforms.
- Meet service challenges.
Housekeeping Room Associate
Hulhule Island Hotel
, Maldives
12.2008 - 12.2010
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Replenished room amenities according to established guidelines.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Organized backroom areas to maintain a clean and organized work environment.
- Built relationships with customers by providing friendly customer service.
Education
Bachelor of Hotel Management -
T.John College
Bangalore | Karnataka | India Skills
- Data Management
- Relationship Building
- Organizational Skills
- Problem-Solving
- Customer Service
Certification
- AGCO License
- Adequate training on Play Smart
- WHMIS Training
Accomplishments
- One among 04 students whom selected from 67 students appeared for an overseas interview through campus selection.
- Awarded for best employee also for excellent guest comments & honesty programs.
- Developing and implementing the company's strategic plan.
- Right execution of things and work done in the office like financial planning, maintain records etc.
Timeline
Housekeeping Supervisor
Great Canadian Casino Resort
06.2023 - Current
Housekeeping Supervisor
Double Tree by Hilton
01.2023 - 05.2023
Assistant Housekeeping Manager
Amaana Plantation Resort
11.2018 - 11.2022
Housekeeping Supervisor
The Zuri Hotels & Resorts
05.2013 - 08.2018
Housekeeping Desk Cordinator
The Zuri Hotels & Resorts
03.2011 - 05.2013
Housekeeping Room Associate
Hulhule Island Hotel
12.2008 - 12.2010
Bachelor of Hotel Management -
T.John College
- AGCO License
- Adequate training on Play Smart
- WHMIS Training
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