Stephanie Syne
Mississauga
Summary
Engaging Executive Casino Host drives customer development and retention through planning and executing promotions, VIP events, tournaments and other special functions. Promotes enjoyable and satisfying experience in professional environment by building relationships and developing loyalty with high valued guests. Leverages highly effective verbal, written, telemarketing and communication skills to promote excellent guest service.
Overview
7
7
years of professional experience
Work History
Executive Casino Host
Great Canadian Casino Resort Toronto
Toronto , ON
12.2019 - Current
- Developed one-on-one relationships with premium players, provided exceptional customer service to cultivate and maintain VIP relationships
- Obtained Category 1 AGCO Gaming Assistant Certificate
- Achieved goals for phone calls, e-mails, and letters mailed to current inactive or prospective high-value players
- Met deadlines when planning and executed VIP events or other special functions and tasks, including registration, ticket distribution, transportation, and hotel accommodations
- Maintained detailed familiarity with high-value players; researched identified most valuable players in distinctive time frame.
- Created analytical reports for pre/post event KPIs
Casino Host
Casino Woodbine
Toronto , ON
11.2018 - 11.2019
- Obtained Category 2 AGCO Gaming Assistant Certificate
- Maintained professional demeanor and demonstrated willingness to help customers
- Handled customer inquiries, answered questions, and resolved problems in timely manner
- Worked with other teams to mitigate problems and complaints.
Guest Service Representative
Casino Woodbine
Toronto , ON
09.2017 - 10.2018
- Directed daily work routines, ensuring accurate and timely delivery of high-quality customer service
- Maintained energy and enthusiasm in fast-paced environment
- Assisted manager by leading guest service team with greater responsibilities
Education
Certificate - Customer Experience Management
Conestoga College
Kitchener, ON07.2022
Certificate -
Seneca College
Toronto, ON12.2019
Bachelor Of Arts - Philosophy
University of Toronto
Mississauga , ON05.2014
Skills
- Excellent Communication
- Organization and Time Management
- Decision Making
- Multitasking Abilities
- Teamwork and Collaboration
- Self-Motivated
- Flexible and Adaptable
- Planning and Coordination
- Critical Thinking
Timeline
Executive Casino Host
Great Canadian Casino Resort Toronto
12.2019 - Current
Casino Host
Casino Woodbine
11.2018 - 11.2019
Guest Service Representative
Casino Woodbine
09.2017 - 10.2018
Certificate - Customer Experience Management
Conestoga College
Certificate -
Seneca College
Bachelor Of Arts - Philosophy
University of Toronto
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