Anahit Tantushyan
Toronto,Canada
Summary
Dynamic leader with a proven track record in project management and effective communication. Adept at achieving company goals by implementing strategic departmental initiatives and driving brand success. Skilled in people management, conflict resolution, and adapting to new environments. Experienced in navigating diverse multicultural settings and managing high-performing international teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Acting General Manager/Assistant General Manager
Great Canadian Casino Resort Toronto
Toronto, Canada
09.2023 - Current
- Managing daily operations of Canada's largest casino resort and North America's fourth-largest casino resort
- Leading a team of over 1,800 employees to enhance customer experience, operational efficiency, and revenue growth
- Overseeing strategic planning, regulatory compliance, and staff training initiatives
Projects Accomplished
- Managed the table games brand-new chip replacement project
- Organized the first post-resort opening New Year celebration, featuring a high-end dinner for 200 VIPs
- Coordinated the first post-resort opening Lunar New Year Celebration, with a high-end dinner for 200 VIPs
- Oversaw Marketing for the WSOP Circuit Tournament (World Series of Poker, first-ever held in Ontario)
- Led the Electric Charging Station setup and activation
- Managed day-to-day operations for the Resort Grandstand side renovation, including slot machine relocation and logistics
- Committee member for the Great Canadian Toronto Grand Opening, with an official opening ceremony, receptions/dinners for internal and external stakeholders, concert shows by Gwen Stefani and Blake Shelton
- Managed grand opening projects and events of High Limit Slots and High Limit Table Games Rooms
- Launched Experience Packages implementation and sales
- Organized buffet nights for both VIPs and the general public, featuring performances by Pitbull, Gabriel Iglesias, Boyz II Men, and Shania Twain
- Managed the logistics and operations for the launch of a third-party Asian restaurant
Assistant General Manager
Hyatt Place Toronto/Mississauga Centre & Luxe Convention Centre
Mississauga, Canada
08.2019 - 09.2023
- World of Hyatt Loyalty Program Property Specialist
- Led the hotel's pre-opening, successfully launching operations during the COVID-19 pandemic
- Managed Rooms and F&B operations, providing strategic leadership in customer service, brand standards, and revenue management while ensuring guest satisfaction and optimizing workflow
Rooms Task Force
Park Hyatt Toronto
Toronto, Canada
11.2021 - 01.2022
- Supporting the post-renovation grand reopening of a luxury hotel, overseeing Housekeeping operations while improving team efficiency and operational standards
Cluster Assistant General Manager
Hyatt Place Yerevan & Hyatt Place Jermuk
Yerevan, Armenia
11.2016 - 08.2019
- Managed Rooms and F&B operations for two properties, ensuring seamless guest experience and revenue growth
Cluster Director of Sales
Hyatt Place Yerevan & Hyatt Place Jermuk
Yerevan, Armenia
05.2015 - 11.2016
- Hyatt Place Jermuk Resort & Spa pre-opening Director of Sales
Director of Sales
Hyatt Place Yerevan
Yerevan, Armenia
09.2014 - 05.2015
- Promoted from Associate Director of Sales after 6 months
Sales Account Executive
Armenia Marriott Hotel Yerevan
Yerevan, Armenia
09.2013 - 09.2014
Marketing Coordinator
Armenia Marriott Hotel Yerevan
Yerevan, Armenia
02.2012 - 09.2013
Marketing Assistant
Armenia Marriott Hotel Yerevan
Yerevan, Armenia
03.2010 - 02.2012
Education
IT Project Management Certification -
George Brown College
Toronto, Canada01.2023
Master’s in Advertising & Hospitality Management - Honors Diploma
Russian-Armenian University
Yerevan, Armenia05-2010
Skills
- Time Management
- Project Management
- Problem-Solving
- Transferable Skills
- Active Listening
- Customer Service
- Communication Skills
- People Management
- Conflict Resolution
- Change Management
Certification
- WSET Level 1 in Wines
- WSET Level 1 in Spirits
- GBAC Certified (Global Biorisk Advisory Council)
- Smart Serve & SafeCheck Advanced Food Safety Certification
- WHMIS Certified (Workplace Hazardous Materials Information System)
Languages
Armenian
Native/ Bilingual
English
Native/ Bilingual
Russian
Native/ Bilingual
Spanish
Professional
French
Elementary
Languages
- Armenian, Native
- English, Fluent
- Russian, Fluent
- Spanish, Professional
- French, Elementary
Professional Development
Trainings with Hyatt
- 2023: “Leading Inclusively”, Hyatt Regency Toronto, Canada
- 2023: “World of Hyatt Property Specialist Workshop", Chicago, USA
- 2022: “Brand Promise + Process” 2-Week Training for GM-s, Toronto, Canada
- 2019: “Situational Leadership II”, Hyatt Regency Chicago, USA
- 2019: “Leading Inclusively”, Hyatt Regency Toronto, Canada
- 2019: “Housekeeping Training”, Hyatt Regency Toronto, Canada
- 2018: “Search Inside Yourself”, Hyatt Regency Sochi, Russia
- 2017: “Housekeeping & Front Desk Training”, Hyatt Regency Belgrade, Serbia
- 2016: “Revenue Fundamentals”, Park Hyatt Moscow, Russia
- 2015: “Introduction to Sales & Marketing”, Park Hyatt Toronto, Canada
Conferences & Sales Calls with Hyatt
- 2017: Hyatt EAME/SWA Strategy Conference, Paris, France
- 2016: Hyatt Fair, Moscow, Russia
- 2016: Hyatt Sales Calls/Mission, Dubai/Abu Dhabi, UAE
- 2015: Hyatt Sales Calls/Mission, Moscow, Russia
- 2015: REETEX International Tourism Expo, London, UK
Trainings & Personal Achievements with Marriott
- 2014: “Sales Negotiations Class”, Marriott Sales University, Prague, Czech Republic
- 2014: “Marriott Sales Workshop”, Tbilisi, Georgia
- 2013: “Associate of the Month”, Marriott Armenia Hotel, Yerevan, Armenia
- 2012: “Effective Presentations Class”, Marriott Sales University, Berlin, Germany
- 2012: “Marketing Principles Class”, Marriott Sales University, Berlin, Germany
- 2012: “Associate of the Month”, Marriott Armenia Hotel, Yerevan, Armenia
Timeline
Acting General Manager/Assistant General Manager
Great Canadian Casino Resort Toronto
09.2023 - Current
Rooms Task Force
Park Hyatt Toronto
11.2021 - 01.2022
Assistant General Manager
Hyatt Place Toronto/Mississauga Centre & Luxe Convention Centre
08.2019 - 09.2023
Cluster Assistant General Manager
Hyatt Place Yerevan & Hyatt Place Jermuk
11.2016 - 08.2019
Cluster Director of Sales
Hyatt Place Yerevan & Hyatt Place Jermuk
05.2015 - 11.2016
Director of Sales
Hyatt Place Yerevan
09.2014 - 05.2015
Sales Account Executive
Armenia Marriott Hotel Yerevan
09.2013 - 09.2014
Marketing Coordinator
Armenia Marriott Hotel Yerevan
02.2012 - 09.2013
Marketing Assistant
Armenia Marriott Hotel Yerevan
03.2010 - 02.2012
- WSET Level 1 in Wines
- WSET Level 1 in Spirits
- GBAC Certified (Global Biorisk Advisory Council)
- Smart Serve & SafeCheck Advanced Food Safety Certification
- WHMIS Certified (Workplace Hazardous Materials Information System)
IT Project Management Certification -
George Brown College
Master’s in Advertising & Hospitality Management - Honors Diploma
Russian-Armenian University
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