Gladness Benjamin
Great Canadian Casino Resort Toronto
Toronto,Canada
3
years of professional experience
An enthusiastic and diligent job seeker with excellent organizational abilities is seeking an entry-level usher supervisor position and is prepared to assist the team in achieving corporate objectives.
Work History
Bell Person
3 Years 4 Months- Enhance guest satisfaction by promptly attending to luggage handling and delivery requests.
- Provide exceptional customer service for improved guest experience during check-in and check-out processes.
- Assist guests with transportation arrangements, ensuring timely arrival at their destinations.
- Maintain clean and organized lobby areas for welcoming environment and positive first impression.
Customer Service Representative
4 Months- Increased client satisfaction through accurate information and timely resolution of issues.
- Streamlined call center procedures to cut wait times and increase efficiency; oversaw about 40 incoming calls from clients every day.
- Empathetically addressed client concerns, fostering greater level of recurring business and loyalty.
- I helped clients place orders online and navigate business website, enhancing user experience in general
- Worked together with teammates to create best practices for providing consistent customer service.
- Comply with consumer demands for information on company, its goods, and its services.
Education
High School Diploma
Skills
Adaptability
Communication skills
Strong Work Ethic
Professional Appearance
Guest Relations
Ticketing Systems Knowledge
Sales and Upselling
Languages
English
Professional Working
Timeline
Bell Person
Great Canadian Casino Resort Toronto
06.2023 - CurrentRead More
Customer Service Representative
Connect6group
10.2021 - 02.2022Read More
Humber College
High School Diploma
Read More