Gladness Benjamin
Toronto,Canada
Summary
An enthusiastic and diligent job seeker with excellent organizational abilities is seeking an entry-level usher supervisor position and is prepared to assist the team in achieving corporate objectives.
Overview
3
3
years of professional experience
Work History
Bell Person
Great Canadian Casino Resort Toronto
06.2023 - Current
- Enhance guest satisfaction by promptly attending to luggage handling and delivery requests.
- Provide exceptional customer service for improved guest experience during check-in and check-out processes.
- Assist guests with transportation arrangements, ensuring timely arrival at their destinations.
- Maintain clean and organized lobby areas for welcoming environment and positive first impression.
Customer Service Representative
Connect6group
10.2021 - 02.2022
- Increased client satisfaction through accurate information and timely resolution of issues.
- Streamlined call center procedures to cut wait times and increase efficiency; oversaw about 40 incoming calls from clients every day.
- Empathetically addressed client concerns, fostering greater level of recurring business and loyalty.
- I helped clients place orders online and navigate business website, enhancing user experience in general
- Worked together with teammates to create best practices for providing consistent customer service.
- Comply with consumer demands for information on company, its goods, and its services.
Education
High School Diploma -
Humber College
Toronto, ON11.2024
Skills
- Adaptability
- Communication skills
- Strong Work Ethic
- Professional Appearance
- Guest Relations
- Ticketing Systems Knowledge
- Sales and Upselling
Languages
English
Professional Working
Timeline
Bell Person
Great Canadian Casino Resort Toronto
06.2023 - Current
Customer Service Representative
Connect6group
10.2021 - 02.2022
High School Diploma -
Humber College
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