Anmol Sudhir
Kitchener
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
6
6
years of professional experience
Work History
Service Representative
Executive Mat Service
12.2023 - Current
- Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
- Completed accurate documentation of each delivery, maintaining organized records for reference purposes.
- Built strong relationships with customers, resulting in repeat business and positive feedback.
- Collaborated with dispatchers to resolve any delivery issues or discrepancies promptly.
Service Representative
Bavarian Window Works
04.2023 - 04.2023
- Streamlined warehouse processes by implementing efficient inventory management systems.
- Enhanced delivery coordination through effective route planning and communication with drivers.
- Implemented quality control measures that resulted in improved accuracy rates for order fulfillment processes.
Technical Support Representative
Internet Access Solutions
08.2022 - 11.2022
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Security Officer at Service Canada
Commissionaires
01.2022 - 08.2022
- Screened clients for COVID questions before letting them in the Service Canada office.
- Checking the documents of the clients while they were waiting in the queue outside to save time.
- Handling basic questions of clients for the services provided by Service Canada.
- Handling client forms for different applications.
Mobile Patrol Security Officer
Barber Collins
12.2021 - 03.2022
- Patrolled assigned areas in response to calls for assistance.
- Increased overall safety with consistent documentation of patrol activities, identifying patterns and areas for improvement.
- Drove vehicles and patrol specific areas to detect law violators.
- Possess experience in patrolling different sites, including factories, schools, public properties, private farmhouses, etc.
- Utilized strong observational skills to identify potential risks or suspicious activity during mobile patrols, taking necessary action to mitigate threats.
Technical Support Representative
Gatestone & Co
03.2020 - 04.2021
- Providing support to help customers with the initial setup and installation of a new modem or STB (set-top box) for TV.
- Documenting all the conversation with the customer and making proper notes of the incident for future reference.
- Trained and knowledgeable on the different tools provided by the company to help customers with their troubleshooting.
- Experienced in working in three different mediums: on call, emails, as well as chat assistance (handling multiple chats at the same time).
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
Security Guard
G4S Security
02.2020 - 03.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
Mall Security Officer
Paragon Security
12.2018 - 01.2020
- Assisting mall visitors and customers with any customer relations queries, requests, or help.
- Use of force certified.
- Use of a handcuff certified.
- Making notes of all the important incidents from the shift start to end.
- Experienced in handling first-aid and first responder calls.
Education
P.G Diploma - Computer Networking
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON08.2019
Bachelor of Science - Computer Science Engineering
Punjab Technical University
Ferozepur, Punjab04.2016
High School Diploma -
Police DAV Public School
Jalandhar, Punjab03.2012
Skills
Customer Support
Call Center Operations
Paperwork Processing
Order Fulfillment
Product Knowledge
Report Writing
CCTV Monitoring
Physical Fitness
Emergency Response
Patrol operations
Ability to work independently
Safe Driving
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Service Representative
Executive Mat Service
12.2023 - Current
Service Representative
Bavarian Window Works
04.2023 - 04.2023
Technical Support Representative
Internet Access Solutions
08.2022 - 11.2022
Security Officer at Service Canada
Commissionaires
01.2022 - 08.2022
Mobile Patrol Security Officer
Barber Collins
12.2021 - 03.2022
Technical Support Representative
Gatestone & Co
03.2020 - 04.2021
Security Guard
G4S Security
02.2020 - 03.2020
Mall Security Officer
Paragon Security
12.2018 - 01.2020
P.G Diploma - Computer Networking
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science Engineering
Punjab Technical University
High School Diploma -
Police DAV Public School
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