Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Certification
Timeline
Generic

Kelly Gale

Kitchener

Summary

Dynamic customer-focused professional recognized for exceptional interpersonal skills and a proven track record of cultivating lasting relationships through active listening and effective communication. Proficient in time management and highly adaptable, ensuring seamless service delivery in fast-paced environments. Committed to leveraging extensive expertise in customer service to drive team success and elevate customer satisfaction levels. Passionate about creating positive experiences that foster loyalty and trust among clients.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

The Beer Store, Retail Division
05.2022 - Current
  • Developed strong customer relationships and loyalty through effective communication
  • Utilize walk behind and Stacker to move pallets, bins and orbis
  • Pull full can and orbis bins from system by imputing all relevant numbers and print outs
  • Preform all closing duties that are required and requested
  • Maintain knowledge of company products to provide customers with an easy shopping experience.

Store Clerk

4 Seasons Sports Palace, Family Restaurant, Cold Beer Store
08.2014 - 02.2022
  • Processed cash and credit payments rapidly and accurately.
  • Demonstrated dedication to continuously improving sales abilities and product knowledge.
  • Answered customer questions regarding merchandise and pricing.
  • Recommended alternative items when product was out of stock.
  • Used time efficiently when not serving customers, including cleaning the shelving, dusting and wiping glass down.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.

Team Member

Tim Hortons
05.2012 - 07.2014
  • Contributed to team success by completing jobs quickly and accurately.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Cleaned and organized the store, including the checkout desk and displays.

Personal Support Worker

Private Family Caregiver
12.2008 - 05.2012
  • Provided end of life care for family member
  • Detailed notes for palliative care relief
  • Maintained medication for pain
  • Provided companionship
  • Made easy to eat meals/snacks by puree

Personal Support Worker, Cook, Housekeeper, Dietary Aide

FairField Manor
01.2006 - 11.2008
  • Cleaned bedrooms, common areas and nursing station.
  • Wrote nightly nursing reports for change of shift.
  • Cooked healthy meals as set out by head cook.
  • Answered call bells in a timely fashion.

Education

High School Diploma -

Ernestown Secondary School
Odessa, ON
2001

Personal Support Worker Cdertificate - undefined

Limestone District School Board Educational Services
Kingston, ON
2001

Skills

  • Positive and friendly
  • Effective communication skills
  • Objective-oriented
  • Effective time management
  • Efficient at acquiring new skills
  • Attentive listening abilities

Additional Information

Palliative Care Volunteer Program 

Efficient with Microsoft Office

Languages

English

Certification

First Aid/ CPR level C AED and BLS

Timeline

Customer Service Representative

The Beer Store, Retail Division
05.2022 - Current

Store Clerk

4 Seasons Sports Palace, Family Restaurant, Cold Beer Store
08.2014 - 02.2022

Team Member

Tim Hortons
05.2012 - 07.2014

Personal Support Worker

Private Family Caregiver
12.2008 - 05.2012

Personal Support Worker, Cook, Housekeeper, Dietary Aide

FairField Manor
01.2006 - 11.2008

Personal Support Worker Cdertificate - undefined

Limestone District School Board Educational Services

High School Diploma -

Ernestown Secondary School

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Kelly Gale