Summary
Overview
Work History
Education
Skills
Languages
Recognition Award
Timeline
Generic

Rahel Lman

Kitchener

Summary

Client service professional with demonstrated ability to enhance client satisfaction and drive results. Skilled in managing client relationships, coordinating service delivery, and resolving issues efficiently. Strong collaborator, adaptable to changing needs, and reliable in team environments. Known for excellent communication, problem-solving, and organizational skills.

Overview

8
8
years of professional experience

Work History

Client Service Coordinator

Bayshore Specialty Rx
09.2022 - Current
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Managed, updated and maintained customer information, documents and records.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Managed daily operations including scheduling staff shifts, overseeing order fulfillment, and maintaining a clean work area.

Customer Service Manager

Dghe
01.2018 - 05.2025
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Created and reviewed invoices to confirm accuracy.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Third Key Holder

Ardene
01.2018 - 10.2020
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced cash register.
  • Opened and closed store 3-4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Education

Certificate - University Arts And Sciences - General Arts And Sciences

George Brown College
Toronto, ON
05.2014

Skills

  • Microsoft Office
  • Exceptional communication
  • POS Systems and Ordering Platforms
  • Data Entry
  • Customer relations
  • Process Transactions
  • Scheduling and planning
  • CRM software
  • Training and mentoring

Languages

English
Native or Bilingual

Recognition Award

November 29, 2024 | Bayshore Specialty Rx


Recognition of my contributions to the company through reliability, team work, leadership skills and compassion. 

Timeline

Client Service Coordinator

Bayshore Specialty Rx
09.2022 - Current

Customer Service Manager

Dghe
01.2018 - 05.2025

Third Key Holder

Ardene
01.2018 - 10.2020

Certificate - University Arts And Sciences - General Arts And Sciences

George Brown College

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Rahel Lman