Angela Thomson

Shoppers Drug Mart

01.2003 - 10.2024

Customer interaction, listening and quick problem solving
Organization skills, prioritizing tasks, team building and managing including follow up
Excellent communication, able to describe a task, demonstrate and answer questions with confidence for the task in question
Have experience in all types of merchandise ordering both seasonal and replenish; from our own distribution center, local venders and DSDs
Have a good understanding of Store Standards and can navigate Flip to reference direction
Have a good understanding of the Self Check Out role in modern day customer service
Have a good understanding of SPLH and how sales per labour hours factor in the building of weekly schedules
Can navigate the MMS system and am active in all aspects of inventory control, low stock reporting, receiving, damages and returns
Have conducted daily huddles, encouraged team participation and willingness to hear fresh ideas
Have a good understanding of our Optimum loyalty program and implementing the POP
Can execute the flyer process from printing talkers to talker placement and signage
Am able to access MMS reports, Daily Metrics Tracer, and Micro-strategies
Good computer skills, can maneuver through all the existing programs, and willing to learn as the job evolves
Managed the communication binders and store boards
Reviewed the CSI reports and addressed and complains or specific concerns in a timely manner
Participated in store walks with our District Manager, received direction and actioned recommendations