Shirikit Balmores
Edmonton,Alberta
Summary
Assistant Front Store Manager with 17 years of retail experience successfully oversees facility resources to achieve store objectives and targets by strengthening front store performance. Leads staff in providing exceptional customer service through training, regular follow up and feedback and leading by example. Leverages excellent judgment and decision-making skills to control expenses and prioritize activities in response to changing initiatives.
An encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
20
20
years of professional experience
Work History
Assistant Front Store Manager
Shoppers Drugmart 2434
Edmonton, Alberta
03.2018 - Current
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Implemented new planograms and planogram adjustments to increase customer purchases.
- Reviewed customer reports and feedback with management team and developed action plans to address customer complaints.
- Managed labor scheduling to maximize productivity and maintain adequate staffing levels to effectively operate business.
- Conducted inventory and managed purchasing processes and replenishment activities to keep products stocked.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
Receiver
Shoppers Drugmart 2418
Edmonton, AB
06.2012 - 03.2018
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged and secured merchandise in diverse designated areas.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Unloaded pallets and deliveries and organized products in warehouse.
Cash Manager
Shoppers Drugmart 2448
Edmonton, AB
07.2008 - 06.2012
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
Cashier
Shoppers Drugmart 319
Edmonton , AB
09.2005 - 08.2007
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Pre Technology -
NAIT
Edmonton04.2007
Skills
- Department Oversight
- Overseeing Personnel
- Store Maintenance
- Sales Tracking
- Employee Coaching and Motivation
- Delivery Schedules
- Store Presentation
- Supplier Monitoring
- Store Organization
Accomplishments
I have been very fortunate to have had the opportunity to successfully complete the AFSM Lead program where I felt more educated about the operation of our great organization(Loblaws-Shoppers Drug Mart).
More recently,during the last 3 years,I was able to work and contribute differently as our team went through Covid and had to make things happen in a totally unusual landscape. I was able to train and assist many different team members into different new roles while closely as part of 2434's Management Team.
I am looking forward to more opportunities to learn more about this great organization and how I can contribute to make it even better.
Timeline
Assistant Front Store Manager
Shoppers Drugmart 2434
03.2018 - Current
Receiver
Shoppers Drugmart 2418
06.2012 - 03.2018
Cash Manager
Shoppers Drugmart 2448
07.2008 - 06.2012
Cashier
Shoppers Drugmart 319
09.2005 - 08.2007
Pre Technology -
NAIT