Ana Liza Jaca
Edmonton,AB
Summary
Detail-oriented Payment Services Officer with expertise in payment processing and customer account reconciliation. Skilled in problem-solving, and known for attention to detail and effective conflict resolution, ready to contribute to optimizing call center operations and improving client satisfaction.
Overview
18
18
years of professional experience
Work History
Payment Services Officer
Employment and Social Development Canada
Edmonton, Alberta
08.2023 - Current
- Assisted clients with inquiries regarding payment status and eligibility requirements.
- Resolved discrepancies in payments through detailed investigation and communication.
- Verified customer information before processing payments.
- Answered incoming calls from customers seeking assistance with payment issues.
- Provided customer service and support to clients regarding their payment inquiries.
- Answered customer questions regarding account discrepancies or problems.
Accounts Receivable Supervisor
Crystal Glass Canada Ltd.
Edmonton, AB
08.2011 - 07.2022
- Supervised accounts receivable team to ensure timely processing of invoices.
- Managed customer account reconciliations and resolved discrepancies efficiently.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Maintained accurate records of customer account activity including invoices, payments, credits, adjustments.
- Created monthly aging report for review by management team.
- Evaluated existing processes and proposed improvements to streamline workflow efficiency.
- Prepared month-end closing entries related to Accounts Receivable transactions.
- Generated monthly aging reports for review by management team.
- Resolved customer queries related to billing issues or payment discrepancies in a timely manner.
- Conducted regular reconciliation activities on customer accounts to verify accuracy of balances.
- Streamlined accounts receivable processes through automation, enhancing efficiency.
Accounts Payable and Receivable Clerk
Accountemps, A Division of Robert Half Int'l.
Edmonton, AB
03.2008 - 08.2011
- Processed invoices and managed accounts payable transactions efficiently.
- Reconciled vendor statements to ensure accurate payment records.
- Maintained organized filing systems for invoices and payment records.
- Supported accounts receivable by processing customer payments promptly.
- Used accounting software to enter and post accounts receivable documents.
- Monitored customer account details for payment activity.
- Filed documents relating to Accounts Payable and Receivable activities accurately in an organized manner.
- Maintained accurate records of accounts payable and receivable transactions.
- Reconciled discrepancies between vendor statements and accounts payable ledger.
- Verified, coded and entered invoices into accounting software.
- Posted customer payments by recording cash, check, wire transfer and credit card transactions on appropriate ledgers.
- Processed payments to vendors via checks or electronic transfers.
- Handled high-volume invoice processing with minimal supervision.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
Education
Human Resources & Payroll Compliance
CDI College
British Columbia07-2022
Bachelor Of Science (BS) - Accounting
Ateneo De Davao University
Phillipines03-2000
Skills
- Payment processing
- Customer account reconciliation
- Accounts management
- Attention to detail
- Effective communication
- Problem solving
- Client support
- Conflict resolution
- Customer service and assistance
- Data entry skills
- Invoice verification
- Accounts payable
- Accounts receivable
- Interpersonal skills
- Excellent communication
- Time management
- Continuous improvement
- Adaptability
- Professionalism
- Pleasant telephone demeanor
- Teamwork
- Analytical skills
Accomplishments
Graduate with Honors - CDI College - Human Resources & Payroll Compliance
Languages
English
Professional
Tagalog
Professional
Affiliations
Volunteer - Santa Anonymous (annual)
Timeline
Payment Services Officer
Employment and Social Development Canada
08.2023 - Current
Accounts Receivable Supervisor
Crystal Glass Canada Ltd.
08.2011 - 07.2022
Accounts Payable and Receivable Clerk
Accountemps, A Division of Robert Half Int'l.
03.2008 - 08.2011
Human Resources & Payroll Compliance
CDI College
Bachelor Of Science (BS) - Accounting
Ateneo De Davao University