Tyler Hilson
Payment Services Officer
Guelph,ON
Summary
Clear and courteous communicator with positive and upbeat nature. Effective in processing both routine and urgent requests. Works quickly and within established guidelines to evaluate and approve or deny payments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Language
Work History
Payment Services Officer
Government Of Canada
03.2022 - Current
- Assessing the information people submit when applying for government benefits and determining their eligibility to various benefit programs.
- Comprehensive reviewing and understanding of legislation, policy and procedures required for claim processing.
- Client focus to ensure delivery of high quality service by effectively responding to clients needs.
- Consistently demonstrating a high level of integrity and respect when working with clients and ensuring their information is protected and values safeguarded.
Team Lead
Dufferin Aggregates
09.2020 - 03.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
Dufferin Aggregates
08.2017 - 09.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Warehouse Associate
McNeil Consumer Healthcare
04.2011 - 08.2017
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 75 pounds.
Education
Bachelor of Arts - Sociology
University of Guelph
Guelph, ON 05.2001 -
No Degree - Police Foundations
Mohawk College of Applied Arts And Technology
Hamilton, ON 05.2001 -
Skills
Dispute Resolution
undefinedTimeline
Payment Services Officer
Government Of Canada
03.2022 - Current
Team Lead
Dufferin Aggregates
09.2020 - 03.2022
Customer Service Representative
Dufferin Aggregates
08.2017 - 09.2020
Warehouse Associate
McNeil Consumer Healthcare
04.2011 - 08.2017
Bachelor of Arts - Sociology
University of Guelph
05.2001 -
No Degree - Police Foundations
Mohawk College of Applied Arts And Technology
05.2001 -
Similar Profiles
Nicolas PlouffeNicolas Plouffe
Passport Officer at Government Of CanadaPassport Officer at Government Of Canada
Tahmida SyedaTahmida Syeda
Passport Officer at Government of CanadaPassport Officer at Government of Canada
Yashdil KheraYashdil Khera
Legal Assistant at Government Of CanadaLegal Assistant at Government Of Canada