Utsav Patel
Calgary,AB
Summary
Team supervisor and operations support professional with experience in retail, engineering, and testing roles. Known for training staff, documenting records, handling cash accurately, and coordinating with technicians and vendors to support smooth operations, quality work, and process improvement.
Overview
9
9
years of professional experience
Work History
Retail Store Supervisor
Canco Gas Station
Calgary, Canada
05.2025 - Current
- Trained and mentored new staff on customer service best practices and operational procedures, improving team readiness and elevating customer satisfaction.
- Managed inventory control, overseeing stock replenishment and organization of merchandise displays to optimize product accessibility.
- Supervised daily operations, maintaining compliance with safety standards and protocols to ensure a safe shopping environment.
- Implemented cash handling procedures, ensuring transaction accuracy and reliable financial reporting.
Production and Maintenance Engineer
Mahendra Vijay Engineering Company
Ahmedabad, India
06.2023 - 04.2025
- Supervised maintenance activities during shutdowns and repair work.
- Coordinated with technicians, operators, and vendors on equipment issues.
- Tested and inspected machinery or equipment to diagnose machine malfunctions.
- Documented maintenance logs, breakdown reports, and daily production records.
- Provided technical support for all engineering projects related to production systems.
- Assisted with the design and implementation of new processes to improve productivity and reduce costs.
Testing Engineer
La-Gajjar Machineries Private
Ahmedabad, India
04.2020 - 05.2023
- Executed comprehensive software and hardware testing to ensure quality standards were met.
- Utilized automated testing tools to streamline testing processes and improve efficiency.
- Collaborated with cross-functional teams to enhance product functionality and reliability.
Sales Executive
Minal Steel Cor.
Ahmedabad, India
08.2017 - 03.2020
- Presented product offerings and solutions to prospective customers effectively.
- Developed strong client relationships to identify and address specific steel product needs.
- Fostered strong client relationships, enhancing customer satisfaction and retention rates.
- Assisted in developing sales strategies that drove increased market penetration.
- Collaborated with production teams to ensure timely delivery of orders.
Education
Bachelor - Mechanical Engineering
Gujarat Technological University
Ahmedabad, Gujarat, IndiaSkills
- Store operations
- Stock control
- Sales analysis
- Team supervision
- Staff scheduling
- Problem solving
- Customer service
- Conflict resolution
Languages
English, Professional Working
Timeline
Retail Store Supervisor
Canco Gas Station
05.2025 - Current
Production and Maintenance Engineer
Mahendra Vijay Engineering Company
06.2023 - 04.2025
Testing Engineer
La-Gajjar Machineries Private
04.2020 - 05.2023
Sales Executive
Minal Steel Cor.
08.2017 - 03.2020
Bachelor - Mechanical Engineering
Gujarat Technological University