LAURA EGERCI
Toronto
Summary
Accomplished Retail Store Supervisor with a proven track record at Metro Grocery Store, enhancing customer satisfaction and boosting sales through strategic merchandising. Expert in budgeting and financial management, alongside strong problem-solving abilities. Skilled in leading teams to exceed sales targets while maintaining optimal staffing levels, demonstrating exceptional team leadership and customer service skills.
Developed leadership and organizational skills in fast-paced retail environment, focusing on team management and customer satisfaction. Skilled in handling inventory, staff coordination, and ensuring operational efficiency. Seeking to transition into new field where these skills can be effectively applied and expanded.
Professional retail leader prepared for supervisory role. Proven ability to drive sales and enhance customer satisfaction. Skilled in team collaboration, inventory management, and staff training. Adaptable to changing needs with strong focus on achieving results and fostering reliable work environment.
Overview
2
2
years of professional experience
Work History
Retail Store Supervisor
Metro Grocery Store
10.2016 - 06.2018
- Answered product questions and assisted customers in selection and checkout.
- Boosted store sales through effective merchandising and strategic product placement.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
Cashier Supervisor
Shoppers Drug Mart
05.2016 - 09.2016
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
MANAGING BSNT
LAMBTON COLLEGE TORONTO ONT
09-2018
Computer Networking
CAVENDISH COLLEGE
LONDON UK09-1999
Skills
- Store operations
- Scheduling and timekeeping
- Store planning
- Budgeting and financial management
- Staff meeting leadership
- Problem-solving abilities
- Team Leadership
- Customer Satisfaction
Languages
English
Professional Working
Turkish
Native or Bilingual
Timeline
Retail Store Supervisor
Metro Grocery Store
10.2016 - 06.2018
Cashier Supervisor
Shoppers Drug Mart
05.2016 - 09.2016
MANAGING BSNT
LAMBTON COLLEGE TORONTO ONT
Computer Networking
CAVENDISH COLLEGE
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