Abigail Zechariah
Calgary,AB
Summary
Dynamic retail and warehouse supervisor with a proven track record excelling in staff training and operational efficiency. Skilled in inventory management and customer service, I implemented strategies that enhanced sales and improved team performance. Committed to fostering collaboration and achieving organizational goals through effective leadership.
Overview
3
3
years of professional experience
Work History
Retail Store Supervisor
Benjamin Moore
02.2025 - 10.2025
- Supervised daily store operations, ensuring compliance with company standards and policies.
- Trained and mentored new staff on customer service techniques and product knowledge.
- Managed inventory levels, conducting regular stock audits to minimize discrepancies.
- Developed scheduling plans that optimized staff coverage during peak hours.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Collaborated with management to identify process improvements for operational efficiency.
- Answered product questions and assisted customers in selection and checkout.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
Warehouse Lead
Dexter Group
06.2024 - 01.2025
- Supervised daily warehouse operations to ensure efficient workflow and adherence to safety protocols.
- Coordinated inventory management, optimizing stock levels and reducing discrepancies.
- Trained new employees on equipment usage and safety procedures, enhancing team competency.
- Implemented process improvements that streamlined order fulfillment and increased operational efficiency.
- Conducted regular inspections of storage areas to maintain compliance with organizational standards.
- Utilized warehouse management systems to track inventory movement and generate reports for analysis.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
Warehouse Supervisor
Loblaw Companies
04.2023 - 05.2024
- Supervised daily warehouse operations ensuring compliance with safety protocols.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Trained new staff on operational procedures and equipment handling.
- Implemented process improvements that enhanced workflow efficiency and productivity.
- Monitored team performance, providing feedback to maintain high standards.
- Managed scheduling to align workforce availability with peak operational demands.
- Collaborated with cross-functional teams to streamline logistics and enhance service delivery.
- Conducted regular inspections of equipment and facilities to ensure safety compliance.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and handling operations.
Education
BBA - Business Administration And Management
University of Education- Winneba
Ghana 09.2021
Skills
- Warehouse organization
- People management
- Store operations
- Scheduling and timekeeping
- Staff training and development
- Store planning
- Goal setting and achievement
- Staff management
- Operations management
- Strategic planning
- Sales leadership
- Project management
- POS systems
- Sales expertise
- Retail merchandising
- Negotiation
- Shelf restocking
- Customer service management
- Cash handling oversight
- Store organization
- Store maintenance
- Willingness to learn
- Teamwork and collaboration
- Multitasking and prioritizing
Languages
English
Full Professional
Timeline
Retail Store Supervisor
Benjamin Moore
02.2025 - 10.2025
Warehouse Lead
Dexter Group
06.2024 - 01.2025
Warehouse Supervisor
Loblaw Companies
04.2023 - 05.2024
BBA - Business Administration And Management
University of Education- Winneba