Amber Reynolds
Peterborough
Summary
Professional counselor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Dispatcher/Trip Planner
Shandex Group
09.2023 - 01.2024
- Build and plan trips for drivers
- Manage Drivers Hours of Service
- Update & track pickups and deliveries
- Quote and bid on freight via telephone/online/ Load Link
- Prepare all outbound and inbound custom documents including ACE/ACI manifest, PARS, PAPS shipments
- Dispatch Drivers via text, phone, and satellite messaging
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Dispatcher
Executive Transportation Group
06.2021 - 10.2023
- Build and plan trips for drivers
- Manage Drivers Hours of Service
- Update & track pickups and deliveries
- Quote and bid on freight via telephone/online/ Load Link
- Prepare all outbound and inbound custom documents including ACE/ACI manifest, PARS, PAPS shipments
- Dispatch Drivers via text, phone, and satellite messaging
US Driver Manager
E.G. Gray Transportation
05.2019 - 10.2019
- Build and plan trips for drivers
- Manage Drivers hours of service
- Update and track pickups and deliveries
- Quote and bid on freight via telephone/online/Load Link
- Prepare all outbound and inbound custom documents including ACE/ACI manifest, PARS, PAPS shipments
- Dispatch drivers via text, phone, and satellite messaging
Dispatcher
Maple Gate Logistics
02.2014 - 05.2019
- Quote and bid on freight via telephone/online/ Load Link
- Prepare all outbound/inbound customs documents including Ace manifest, PARS, PAPS shipments
- Dispatch drivers via text and phone
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Sales Associate
Fruits & Passion
11.2014 - 12.2014
- Greet, interacts with and thank customers on a regular basis
- Provide information and facts regarding products
- Ensure all cash handling procedures are done in accordance to policy and procedure
- Ship and Receive merchandise in and out of the store - lifting 40-100lbs
Operations Supervisor - Expedite Division
Aberstar Fast Freight Ltd
05.2011 - 12.2013
- Quote and bid on freight via telephone and online
- Prepare all outbound/inbound customs documents including Ace manifest, PARS, PAPS shipments
- Assign CTPAT seals to each drivers' trip
- Dispatch drivers via text and phone
- Communicate and update customers on freight location, eta to pick-up/delivery
- Track and trace shipment/trucks via satellite system
- Update and communicate with Expedite team on shipment location and any problems that may occur
- As well as regular updates on hours of services with drivers
Member Service Representative
Ontario Civil Service Credit Union
04.2010 - 05.2011
- Company Overview: For All Government Employees
- Accurately and effectively deal with Members banking accounts
- Account transactions, deposits and withdrawals
- Loan applications, funding loans
- Dealing with clients on the telephone and handling financial transactions
- Dealing with members in friendly and helpful manner
- For All Government Employees
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Bartender
The Historic Red Dog Pub
04.2009 - 10.2009
- Company Overview: Est 1883 Peterborough's largest dedicated live music venue
- Serve customers in a friendly and helpful manner
- Multi-tasking and work efficiently in a fast paced environment
- Check identification of customers ensuring they meet age requirements for alcohol
- Order and maintain liquor and bar supplies and order as necessary from outside vendors
- Event manager for live music and other special occasions
- Est 1883 Peterborough's largest dedicated live music venue
Technical Service Representative
Irwin, Sargent & Lowes Insurance Brokers Inc.
05.2004 - 10.2009
- Company Overview: Respected brokerage whose clients included Aviva, ING, Guarantee and Zurich
- Accurately and efficiently deal with policy renewals and changes
- Using excel to create precise expiry records
- Handle large amounts of paperwork and maintain an appropriate filing system
- Dealing with clients on the telephone and handling financial transactions
- Sig XP SuperUser - assisting colleagues with training and technical issues
- Responsible for organising annual golf event - which included mailing and collating all registration and entry fees
- Planning teams, arranging all golf carts, prizes, lunch and dinner for all participants
- Respected brokerage whose clients included Aviva, ING, Guarantee and Zurich
Customer Service Representative: Women's Apparel-retail
Stitches Clothing Outlet
05.2001 - 05.2004
- Greet, interacts with and thank customers on a regular basis
- Ensure all cash handling procedures are done in accordance to policy and procedure and in a timely manner
- Ensure prompt removal of merchandise returns and holds
- Ship and Receive merchandise in and out of the store - lifting 40-100lbs
- Processes damages and the appropriate paperwork correctly
- Tags vendor return items
- Completes merchandise recovery and sales floor returns
- Maintains fitting rooms, sales floor, and work areas
Education
Diploma in Professional Counselling - Diploma of Applied Psychology And Counselling
Kelowna College of Professional Counselling
Kelowna, BC07-2025
Sir Sandford Fleming College
Peterborough, Ontario2002
Grade 12 Diploma -
Crestwood Secondary School
Peterborough, Ontario2001
Skills
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Critical thinker
- Driver communication
- Effective communications
- Relationship building
Languages
English
Full Professional
Timeline
Dispatcher/Trip Planner
Shandex Group
09.2023 - 01.2024
Dispatcher
Executive Transportation Group
06.2021 - 10.2023
US Driver Manager
E.G. Gray Transportation
05.2019 - 10.2019
Sales Associate
Fruits & Passion
11.2014 - 12.2014
Dispatcher
Maple Gate Logistics
02.2014 - 05.2019
Operations Supervisor - Expedite Division
Aberstar Fast Freight Ltd
05.2011 - 12.2013
Member Service Representative
Ontario Civil Service Credit Union
04.2010 - 05.2011
Bartender
The Historic Red Dog Pub
04.2009 - 10.2009
Technical Service Representative
Irwin, Sargent & Lowes Insurance Brokers Inc.
05.2004 - 10.2009
Customer Service Representative: Women's Apparel-retail
Stitches Clothing Outlet
05.2001 - 05.2004
Sir Sandford Fleming College
Grade 12 Diploma -
Crestwood Secondary School
Diploma in Professional Counselling - Diploma of Applied Psychology And Counselling
Kelowna College of Professional Counselling
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