Summary
Overview
Work History
Education
Skills
Timeline
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Alison Kuehl

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Trip Planner

Sky Service Business Aviation
02.2024 - 03.2024
  • Collaborated with cross-functional teams to align goals and ensure project success.
  • Managed successful day-to-day operations of projects by maximizing productivity from available resources.
  • Fuel planning, organizing paperwork and rights for CBSA and flight following for private aircraft.

Client Care Coordinator

Nolan Hill Vet Hospital
09.2023 - 01.2024
  • Answered phone calls quickly and efficiently, being able to provide the client with what they were looking for; appointment, food/med order, vaccine certificate requests and more.
  • Filled medications and got signed and checked appropriately.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
  • Investigated and resolved customer inquiries and complaints quickly.

Senior Dog Daycare Attending/Customer Service Representative

Sleeprover
03.2022 - 05.2023
  • Consulted with customers regarding needs and addressed concerns.
  • Check in and out dogs.
  • Prepare meals and all medicine administration.
  • Communicate dog behaviour/incidents back to parents.
  • Receive orders, price and update inventory.
  • Collect payment.

Emergency Veterinary Receptionist

Trinity Hills 24 Hour Pet Hospital
10.2021 - 05.2022
  • Check in pets and owners in a timely and professional manner.
  • Worked in Cornerstone to schedule pets, update documents and collect payments.
  • Ensure insurance claims were put through accurately and in a timely manner.
  • Bring pets to the back and assist in TPR's for technicians.
  • Assist with Tech Assistant duties- clean houses, laundry, bedding, dishes.
  • End of life care. Paperwork for euthanasia. Afterlife care options and payment.

Line Maintenance Coordinator

WestJet
05.2019 - 07.2020
  • Ensure Kronos and schedules match for pay before management sign off.
  • Create schedules for new year, enter training and vacation bidding while maintaining the current year schedule.
  • Sending out annual peer review evaluations for completion. Compile all information for managers/AMLs to do peer reviews.
  • Receive invoices in JDE to accounts payable for payment.
  • Book flights, hotels and car rentals for training and business meetings.
  • Create spreadsheets for management and Kronos entries.
  • Onboarding for all new employees. Set them up with employee cards with security, onboarding seminar, tour of Calgary facility and all initial paperwork and OHS set up.

Daily Duty Coordinator

WestJet
12.2017 - 05.2019
  • Responsible for managing the daily schedule for 25-30 crews.
  • Able to manipulate manpower accordingly to deal with delays, schedule overlaps and other flight complications.
  • Main source of communication between the ramp and flight operations.
  • Manually input data into excel to make the daily turn schedule for ramp crews.
  • Manually input data into excel to make the daily gating schedule for airports.
  • Coordinate ramp crew flights and tow crew assignments in conjunction with airport operations to ensure parking pads and gates are available.

Flight Dispatcher

WestJet Encore
06.2016 - 12.2017
  • Planned flights with consideration to meteorological conditions, aircraft discrepancies and performance limitations.
  • Complied with federal, state and airport authority security requirements.
  • Determined fuel supply requirements, coordinated with air traffic control and issued safety information and coordination with air traffic control.

Load Controller

WestJet
06.2014 - 06.2016
  • Ensured planes weight and balance was safe for take off and at it's best for fuel efficiency.
  • Made up load plans for ramp crews.
  • Took final numbers over phone/radio and communicated any changes that needed to be made.
  • Sent final load to PIC on ACARS.

Daily Duty Coordinator/Airport Ramp Agent

WestJet
04.2011 - 06.2014
  • Operated conveyor belts, push-back tractors and aircraft tugs daily.
  • Oversaw and managed loading, unloading and security of aircraft cargo.
  • Loaded and unloaded aircraft cargo, passenger baggage and freight.
  • Coordinated day-to-day schedules, tasks and positions for ground crew.
  • Connected electrical power units and service hoses to aircraft.

Education

GED -

Simcoe Composite School
Simcoe, ON

Canine Massage Certificate - Canine Massage

E-Training For Dogs
ON
03.2022

Human Resources Management Certificate - Human Resources

University of Calgary
Calgary, AB
06.2018

Skills

  • JD Edwards
  • Kronos
  • Excel
  • Sabre
  • Cornerstone
  • EZVet
  • Onboarding Facilitation
  • Training Facilitation
  • Customer service and satisfaction
  • Attention to detail
  • Organization
  • Multi-tasking in high stress situations
  • Meeting deadlines
  • Time management
  • Professional communication
  • Verbal communication
  • Working independently

Timeline

Trip Planner

Sky Service Business Aviation
02.2024 - 03.2024

Client Care Coordinator

Nolan Hill Vet Hospital
09.2023 - 01.2024

Senior Dog Daycare Attending/Customer Service Representative

Sleeprover
03.2022 - 05.2023

Emergency Veterinary Receptionist

Trinity Hills 24 Hour Pet Hospital
10.2021 - 05.2022

Line Maintenance Coordinator

WestJet
05.2019 - 07.2020

Daily Duty Coordinator

WestJet
12.2017 - 05.2019

Flight Dispatcher

WestJet Encore
06.2016 - 12.2017

Load Controller

WestJet
06.2014 - 06.2016

Daily Duty Coordinator/Airport Ramp Agent

WestJet
04.2011 - 06.2014

GED -

Simcoe Composite School

Canine Massage Certificate - Canine Massage

E-Training For Dogs

Human Resources Management Certificate - Human Resources

University of Calgary

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Alison Kuehl