Bryan Bermudez
Summary
Dedicated candidate with clean driving record and extensive familiarity with local communities and streets. Excellent planning and communications skills along with exceptional interpersonal skills for interacting with general public.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Planner/Transportation Dispatcher
Trimac Transportation Services
09.2022 - Current
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Coordinated dispatching of 32 drivers to accomplish daily delivery requirements.
Dispatch Supervisor
Concord Parking (Paladin Security)
07.2021 - 09.2022
- Identified issues, analyzed information and provided solutions to problems.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Directed dispatching, Maintenance and tracking of 30 fleeted vehicles.
- Coordinated repairs to vehicles to maintain fleet operations.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Correctional Peace Officer
Government Of Alberta
12.2020 - 07.2021
- Maintain accurate and professional records of inmate occurrences throughout shift (lawyer calls, tests, etc)
- Maintained a professional demeanor while interacting with inmates regardless of potential charges
- Verified staff and inmate safety by performing regular cell/unit inspections to find hidden items that could be harmful/deadly to staff or inmates
- Established healthy relationships with staff and amicable relationships with professional boundaries with inmates in order to ensure a safer workplace
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
Parking Bylaw Enforcement Officer
Paladin Security
09.2017 - 12.2020
- Experienced in patrolling on foot and in City Of Edmonton vehicle
- Regular use of city POSSE system to action and complete citizen complaints.
- Maintained a professional demeanor and ability to de-escalate situations while interacting with public in uniform.
- Worked independently while practicing time management skills
- Handled 10-30 citizen complaint calls per day to address varying enforcement needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Food Service Worker
University of Waterloo Campus, V1
11.2014 - 02.2017
- Display good customer service skills to students
- Merchandise food and beverage items for serving efficiently
- Clear tables and clean soiled dishes
- Made food according to standard recipes with requested changes for customer satisfaction.
Security Guard
Barber-Collins Security, Securitas
06.2015 - 04.2016
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
Security Guard
Dominion Security Services
11.2013 - 04.2014
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences.
Security Guard
Barber-Collins Security
06.2013 - 09.2013
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
Education
Diploma - Criminal Justice Studies
Lethbridge Collegiate Institute
Lethbridge, AB04.2025
GED -
TVO ILC
Hamilton, Ontario06.2011
High School Diploma -
Cameron Heights Collegiate Institute
Kitchener, Ontario04.2010
Skills
- Customer Relationships
- Microsoft Word
- Customer Service and Assistance
- Critical Thinking
- Customer Service
- Follow Safety Procedures
Accomplishments
- Achieved a 40 minute time saving solution by identifying and implementing a more efficient method of tracking tickets being sent to the client while still maintaining accuracy .
- Supervised team of 5 staff members.
- Planned and dispatched team of 30-32 Transportation drivers
Certification
- Administrative Peace Officer (PO Status) - July 2022
- M.O.A.B (Management Of Aggressive Behavior) Training - August 2021
- Standard First Aid Level c With AED and CPR, St Mark James Training - October 2020 - October 2023
Timeline
Planner/Transportation Dispatcher
Trimac Transportation Services
09.2022 - Current
Dispatch Supervisor
Concord Parking (Paladin Security)
07.2021 - 09.2022
Correctional Peace Officer
Government Of Alberta
12.2020 - 07.2021
Parking Bylaw Enforcement Officer
Paladin Security
09.2017 - 12.2020
Security Guard
Barber-Collins Security, Securitas
06.2015 - 04.2016
Food Service Worker
University of Waterloo Campus, V1
11.2014 - 02.2017
Security Guard
Dominion Security Services
11.2013 - 04.2014
Security Guard
Barber-Collins Security
06.2013 - 09.2013
Diploma - Criminal Justice Studies
Lethbridge Collegiate Institute
GED -
TVO ILC
High School Diploma -
Cameron Heights Collegiate Institute
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