Amber Colquhoun
Vancouver
Summary
Accomplished Sales Executive with 15 years of experience in consistently promoting brand awareness and sales. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
15
15
years of professional experience
Work History
Expert Sales Executive
Rocky Mountaineer
09.2019 - Current
- Achieved and surpassed sales goals and service targets by cultivating and securing new customer relationships in B2B and B2C environments.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Pivoted from an active Sales role to Customer Service/Client Retention during Covid-19 Lockdown & Travel restriction measures.
- Maintaining and bolstering relationships with guests and client during, and after travel restrictions were put into place
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Corporate Cruise Specialist
Expedia CruiseShipCenters
10.2016 - 09.2019
- Fast paced call centre environment in corporate head office to large customer base.
- Provided cruise assistance to loyalty programs with RBC & TD Banks to customers.
- Top Cruise Sales Agent in Canada for ECSC with loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Exercise strong time management, organization skills, and attention to detail.
Wholesale Sales Representative
Gogo Worldwide Vacations & Infinity Travel
09.2012 - 10.2016
- Exceptional sales and expert product knowledge skills
- Prepare reports, presentations, proposals for travel itineraries, and guides to Travel Agent clients.
- Create PowerPoint presentations for product guidance for sales staff
- Assist in preparation of department budgets and expenses
- Detailed oriented, highly organized and flexible in fast paced high stress office
- Lead guided FAM tours with Travel Agents to Dubai, Maldives, Australia and more.
International Travel Consultant
Flight Centre
09.2009 - 09.2012
- Provide travel solutions for multiple markets (leisure, corporate and business travel)
- Organized memorable and exquisite travel itineraries and vacations for all levels of budget and interest.
- Exceeded monthly targets of 10.000 dollars in profit each month. (average revenue of 125,000 in sales monthly.)
Education
Indigenous Canada Course
University of Alberta
Edmonton, AB11.2020
Diploma - Business Administration
Northern Alberta Institute of Technology
Edmonton, AB04.2008
High School Diploma -
Lloydminster Comprehensive High School
Lloydminster, AB05.2004
Skills
- Proficiency in various computer software (Salesforce, Kaptio, Outlook, Word, Excel, PowerPoint, Galileo, Apollo, Calypso and several other Travel Related GDS & CRM systems)
- Global Travel Professional
- Outstanding salesmanship
- Geography expertise
- Currency conversion savvy
- Conflict Resolution
- Company guidelines and procedures
- Guest experiences & Service-oriented service
- Five-star & Luxury travel experience
Accomplishments
- Rocky Mountaineer sales figures achieved:
-2023 travel year - surpassed 7 Million dollars.
-2024 travel year - surpassed 8 million dollars to date.
- Expedia Cruise Ship Centre: Top 10 Cruise Sales Agent 2017-2019, 2 Million Dollar Consultant 2018 & 2019, 1.5 Million Dollar Consultant 2017. Triple Diamond Sales status: 2018 & 2019
- Infinity Travel: Opened a successful and profitable satellite team in central London UK (2014)
- Flight Centre: Top Retails Sales Consultant Western Canada 2011. 1.5 Million Dollar consultant 2011, 2012, 2014 . Individually qualifying for annual global top sales trip 2009-2012. Top Retails Sales Consultant Western Canada 2011
References
Travel Employer References
Richard McCoy - Manager
Rocky Mountaineer
Vancouver BC
778-995-4272
rmccoy@rockymountaineer.com
Natalie Mead - Manager
Expedia Cruise Ship Centers - Head Office
Vancouver BC
604-726-5555
nmead@shaw.ca
Timeline
Expert Sales Executive
Rocky Mountaineer
09.2019 - Current
Corporate Cruise Specialist
Expedia CruiseShipCenters
10.2016 - 09.2019
Wholesale Sales Representative
Gogo Worldwide Vacations & Infinity Travel
09.2012 - 10.2016
International Travel Consultant
Flight Centre
09.2009 - 09.2012
Indigenous Canada Course
University of Alberta
Diploma - Business Administration
Northern Alberta Institute of Technology
High School Diploma -
Lloydminster Comprehensive High School
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