Trina Sustersic
Luxury Travel And Event Planning
Richmond,BC
Summary
Highly organized and detail-oriented professional with a passion for delivering exceptional customer service. Personable and motivated team player, always ready to lend a helping hand to others. Demonstrated expertise in planning and coordinating a diverse range of small-scale and large-scale events. Strong communicator who thrives on fostering relationships.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Onboard Host
Rocky Mountaineer
Vancouver, British Columbia
04.2023 - 10.2024
- Delivered engaging presentations to diverse audiences, utilizing storytelling techniques to captivate listeners attention
- Proactively anticipated and fulfilled guests' needs, ensuring they felt valued and attended to throughout their journey
- Crafted personalized experiences, creating lasting memories
- Fostered supportive co-working environment centered around teamwork
- Collaborated with kitchen staff to communicate dietary restrictions or special requests
International Trip Leader & Active Travel Guide
Backroads
Berkeley, CA
02.2018 - 07.2022
- Company Overview: http://www.Backroads.com
- Managed all logistical and operational aspects of multi-day (4-10 day) hiking, biking and multi-adventure vacations for individuals and families in groups up to 26 people
- Guided over 200 trips in United States, Europe and New Zealand
- Presented information on daily activities, points of interest, culture, geology, history, food, and wine
- Provided 5-star service by having an eye on quality and attention to details without losing site of big picture
- Built relationships with guests to promote best individual experience within a group setting
- Adapted to unexpected schedule changes by being flexible, problem solving and adjusting itineraries to keep tours moving smoothly
- Http://www.Backroads.com
Operations Manager
Backroads, Inc
Palm Springs, CA
04.2021 - 04.2022
- Managed seasonal satellite hub logistics and operations
- Worked collaboratively with headquarters to schedule on time arrival of equipment and supplies
- Set up office and computer systems for field staff
- Created, enforced, and optimized internal systems and policies to improve performance and productivity
- Negotiated and secured storage for equipment and housing for field staff
Global Product Manager
Backroads, Inc
02.2018 - 04.2022
- Oversaw design and development of unique itineraries with focus on logistics, activities, vendor relationships, food, transportation, and budgets
- Negotiated, implemented, and finalized contracts with vendors
- Conducted research to develop and design new or improved aspects of itineraries
- Collaborated with marketing and sales teams to revise and edit customer-facing information
- Developed documentation to communicate details of trip logistics and execution to internal teams
- Acted as in-field sales rep promoting global brand
- Collaborated with hotel and restaurant management and staff to provide excellent experiences for group dinners and overnight accommodation
Event Coordinator
Iconic Adventures
09.2016 - 09.2019
- Coordinated and managed event logistics and operations for yearly, coast to coast, cross country charity bike ride from Oregon to New Jersey
- Helped organize and manage successful, month long, moving event with attendance of over 200 people
- Coordinated services such as transportation, meals, and special needs requirements for participants
Education
No Degree - Architecture And Art History
Miami University John E Dolibois European Center
LuxembourgBachelor of Arts - Botany And Photography
Miami University
Oxford, Ohio 09.2024 - 05.1995
Skills
Natural Leader
Service Focused
Event Planning and Logistics
Public Speaking
Detail-oriented
Adaptable to change
Microsoft Office Apps
Quicken
Adobe Lightroom
Team collaboration
Customer service
Guest relations
Multitasking proficiency
Certification
Serving it Right
Timeline
Bachelor of Arts - Botany And Photography
Miami University
09.2024 - 05.1995
Onboard Host
Rocky Mountaineer
04.2023 - 10.2024
Operations Manager
Backroads, Inc
04.2021 - 04.2022
International Trip Leader & Active Travel Guide
Backroads
02.2018 - 07.2022
Global Product Manager
Backroads, Inc
02.2018 - 04.2022
Event Coordinator
Iconic Adventures
09.2016 - 09.2019
Serving it Right
Food Safety
First Aid & CPR/AED
No Degree - Architecture And Art History
Miami University John E Dolibois European Center
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