Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sydney Folz

Summary

Dynamic Guest Experience Specialist with a proven track record at Rocky Mountaineer, enhancing guest satisfaction through exceptional communication and proactive problem-solving. Recognized for streamlining processes and improving operational efficiency, while adeptly handling complaints and fostering brand loyalty. Detail-oriented and skilled in multitasking, ensuring seamless experiences for all guests.


Overview

5
5
years of professional experience

Work History

Guest Experience Specialist

Rocky Mountaineer - World's Leading Luxury Train
08.2022 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined check-in/out processes for improved efficiency and reduced wait times.
  • Streamlined communication between departments to improve coordination efforts in delivering seamless guest experiences.
  • Enhanced operational efficiency by proactively identifying areas for process improvement within the department.

Receptionist

Twin Rivers Animal Hospital
01.2024 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Academic Peer Tutor

Cariboo Literacy Centre
11.2020 - 05.2021
  • Collaborated with faculty members to identify struggling students and provide targeted tutoring support for academic success.
  • Facilitated student understanding of complex topics by simplifying concepts and using relatable examples from everyday life.
  • Assisted in the development of individualized learning plans for students with diverse academic needs, including those with disabilities and English language learners.
  • Guided students towards independent problem-solving skills through collaborative learning exercises during tutoring sessions.

Education

Bachelor of Science - Kineseology

University of The Fraser Valley
Chilliwack, BC
04-2025

Westsyde Secondary School
Kamloops, BC
06-2023

Skills

  • Exceptional communication
  • Guest relations
  • Complaint handling
  • Brand representation
  • Detail-oriented
  • Product sales
  • Inventory monitoring
  • Problem-solving
  • Multitasking
  • Payment processing

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Receptionist

Twin Rivers Animal Hospital
01.2024 - 08.2024

Guest Experience Specialist

Rocky Mountaineer - World's Leading Luxury Train
08.2022 - Current

Academic Peer Tutor

Cariboo Literacy Centre
11.2020 - 05.2021

Bachelor of Science - Kineseology

University of The Fraser Valley

Westsyde Secondary School

Similar Profiles

CREATE PROFILE
Sydney Folz