Aman Manchanda
Mississauga,ON
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customs Administrator
Highlight Motor Group
Concord, Ontario
12.2024 - Current
- Examining import/export declarations, invoices, bills of lading, certificates of origin, and other required documentation for accuracy and compliance.
- Managing the import and export process of goods across international borders.
- Submitting custom entries electronically or via paper forms to customs authorities to secure the release of goods.
- Identifying potential customs risks associated with shipments, and taking appropriate actions to mitigate them.
- Collaborating with freight forwarders, customs brokers, importers, exporters, border officers, and internal teams to coordinate customs clearance processes.
Customer Service Representative
Walmart
Mississauga, Ontario
12.2023 - Current
- Resolve customer complaints, guide them, and provide relevant information.
- Responding to customer inquiries, processing customer orders, and handling returns.
- Scan goods and process customers' transactions accurately.
- Scan goods and process customers' transactions accurately.
- Handle cash and credit/debit card transactions.
- Issue receipts, refunds, exchanges, or tickets.
Redeem stamps and coupons.
Store Manager
Kapsons
Chandigarh, India
10.2018 - 09.2023
- Managing day-to-day operations of the store.
- Providing one-on-one consultations with clients to determine and suggest pieces for sale.
- Maintaining a silent, yet competitive atmosphere among the employees, and encouraging them to work hard to reach higher goals.
- Overseeing the selection of products for purchase and display.
- Interacting and communicating with customers on the phone or in person to determine and meet their merchandise requirements.
- Formulating different promotional policies, recruiting, training, supervising, and appraising staff.
Education
Bachelor of Commerce - Commerce
Punjab University
Chandigarh, India05-2014
Skills
- Data entry
- Customer support
- File maintenance
- Mathematical and analytical
- Organizational skills
- Marketing skills
- Interpersonal skills
- Negotiating skills
- Planning and strategizing
- Team building and leadership
- Risk management
- Office management
- Computer efficiency
Certification
- Freight Brokerage & Truck Dispatch
- Smartserve
Timeline
Customs Administrator
Highlight Motor Group
12.2024 - Current
Customer Service Representative
Walmart
12.2023 - Current
Store Manager
Kapsons
10.2018 - 09.2023
Bachelor of Commerce - Commerce
Punjab University
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