Sheena MacPherson
Administrator
Abbotsford,BC
Summary
Hardworking and dependable candidate with strong organizational skills and positive attitude, eager to join the team. Ready to help and willing to take on added responsibilities to achieve company goals.
Overview
20
20
years of professional experience
Work History
Customs Administrator
Joseph Chow & Associates
11.2021 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Worked daily in fast paced environment, ensuring shipping and delivery deadlines were met.
- Provided exceptional customer service through direct communication and shipping management with Border Control and customs brokers. Including managing discrepancies and documentation confirmation.
- Dispatch communication with drivers regarding cargo.
- Reconciliation of all manifests to ensure accurate contents and quantity.
- Organized workflow and delegated tasks effectively to ensure timely completion without compromising quality.
- Streamlined office operations by implementing efficient administrative systems and procedures.
Office Administrator
Semiahmoo Physiotherapy
11.2019 - 11.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Insurance claim submissions and extended health billing.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities. Managed patients for 6-8 therapists, up to 8 patients each per day.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Administrator
Brookswood Interior Contractors
01.2004 - 01.2014
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation. Up to 160+ employees.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Submitted reports on payroll activities.
- Calculated payroll deductions by accurately using company software and processed payroll to meet preset requirements.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
High School Diploma -
Aldergrove Community Secondary
Aldergrove, BC 05.2001 -
Skills
Timeline
Customs Administrator
Joseph Chow & Associates
11.2021 - Current
Office Administrator
Semiahmoo Physiotherapy
11.2019 - 11.2021
Administrator
Brookswood Interior Contractors
01.2004 - 01.2014
High School Diploma -
Aldergrove Community Secondary
05.2001 -
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