Summary
Overview
Work History
Education
Skills
Languages
EVENT DECORATION
Timeline
Generic

Amal Berhe

Calgary,AB

Summary

Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments. Understanding Customer Care Executive with over 13 years of experience in customer care arena. Excellent time management and organisational skills to adapt to new processes.

Overview

10
10
years of professional experience

Work History

Customer Care Executive

GAT Strategic
04.2022 - Current
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Assisted in training new team members to ensure high level of customer care expertise across department.
  • Improved patient satisfaction by providing empathetic and efficient wheelchair assistance services.
  • Assisted in reducing patient wait times by promptly responding to wheelchair assistance requests.
  • Collaborated with interdisciplinary teams to optimist overall patient care experience.

Customer Service Representative

ATS
11.2013 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Esthetics

AMBER & SELMA ESTHETICIAN COLLEGE
Calgary, AB
07.2022

High School Diploma -

Notre Dame High School
Calgary, AB
06.2012

Skills

  • Call Center Operations
  • Customer Response
  • Quality Assurance
  • Complaint Handling
  • Customer Support
  • Excellent problem-solving abilities
  • Well-organized
  • Customer service background

Languages

Arabic
Full Professional
TIGRINA
Full Professional
English
Full Professional

EVENT DECORATION

PARTY PLANER,& ORGANZIER 

Timeline

Customer Care Executive

GAT Strategic
04.2022 - Current

Customer Service Representative

ATS
11.2013 - Current

Esthetics

AMBER & SELMA ESTHETICIAN COLLEGE

High School Diploma -

Notre Dame High School

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Amal Berhe