Alyssa Richardson
Bathurst,NB
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
6
6
years of professional experience
Work History
Beneficiary Attendant and Activities Coordinator
Manoir Édith B Pinet INC
04.2019 - Current
- Organize and prepare workshops for the elders.
- Provided emotional support to residents and their families, establishing trust and maintaining open lines of communication.
- Enhanced elders engagement by organizing interactive activities and events.
- Promoted and communicated upcoming activities to residents, families and associates.
- Assisted residents with daily living activities, promoting their independence and wellbeing.
- Enhanced patient comfort by providing compassionate care and addressing individual needs.
- Demonstrated strong time management skills while attending multiple patient needs simultaneously during busy shifts.
Agent Services Representative
24-7 Intouch
11.2020 - 03.2021
- Ensured compliance with regulatory requirements by staying abreast of industry trends and best practices in agent services representation.
- Participated actively in regular team meetings aimed at driving continuous improvement initiatives across various aspects of agent services operations.
- Handled escalated issues professionally while collaborating closely with relevant stakeholders towards prompt resolution.
- Contributed to higher client retention rates through proactive engagement strategies tailored to individual needs/preferences of clients/agents alike.
Home Care Worker
Résidence Beattie-Landry
08.2018 - 09.2020
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Bachelor of Science - Nursing
Université De Moncton
Shippagan, NB05.2025
Advanced Diploma - Medical Cosmetic
Medes College
Dieppe, NB07.2018
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
Languages
French
Native or Bilingual
English
Full Professional
Timeline
Agent Services Representative
24-7 Intouch
11.2020 - 03.2021
Beneficiary Attendant and Activities Coordinator
Manoir Édith B Pinet INC
04.2019 - Current
Home Care Worker
Résidence Beattie-Landry
08.2018 - 09.2020
Bachelor of Science - Nursing
Université De Moncton
Advanced Diploma - Medical Cosmetic
Medes College
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