Habran Hernandez
Montreal,QC
Summary
Experienced customer service professional with over five years in call center and administrative roles. Strong communicator adept at resolving customer issues efficiently and empathetically. Trilingual in Spanish, English and French. Dedicated team player skilled in multitasking and phone etiquette.
Overview
8
8
years of professional experience
Work History
Beneficiary Attendant
Residence Vanessa
05.2023 - Current
- Coordinated with staff to provide high-quality care.
- Assisted residents with daily tasks, ensuring their comfort and safety.
CSR /Bilingual Call Center Agent
Conn’s HomePlus Via IQOR
12.2020 - 10.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, archiving and maintaining a 95% customer satisfaction rating.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Administrative Assistant / Customer Service Rep.
Marco Airport Services Ltd
10.2016 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Language Instruction For Newcomers Canada Certific - English As A Second Language
Medicine Hat College
Medicine Hat, AB12.2022
High School Diploma -
U.E Jose Monagas
Venezuela07.2014
Skills
- Strong Work Ethic
- Patience and understanding
- Team player attitude
- Reliability and punctuality
- Problem-solving abilities
- Payment Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Timeline
Beneficiary Attendant
Residence Vanessa
05.2023 - Current
CSR /Bilingual Call Center Agent
Conn’s HomePlus Via IQOR
12.2020 - 10.2022
Administrative Assistant / Customer Service Rep.
Marco Airport Services Ltd
10.2016 - 03.2020
Language Instruction For Newcomers Canada Certific - English As A Second Language
Medicine Hat College
High School Diploma -
U.E Jose Monagas
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