Priscillia Mbiakang
Montreal,Quebec
Summary
Dedicated professional with a strong work ethic and team player attitude, experienced at Jazz Teasdale as a Beneficiary Attendant. Proven ability to enhance client satisfaction through effective communication and meticulous attention to cleanliness. Skilled in managing sensitive information and maintaining a safe environment, consistently exceeding expectations in service delivery.
Overview
6
6
years of professional experience
Work History
Beneficiary Attendant
Jazz Teasdale
05.2025 - 09.2025
- Ensured residents confort and safety by monitoring their health and reporting any changes to nursing staff
- Provided assistance with mobility, including transfers,positioning,and use of mobility aid
- Observed and reported changes in physical or emotional condition to nursing staff
- Maintained cleanliness of rooms, equipment,and common areas.
Credit Card Advisor
RBC Royal Bank
11.2024 - 04.2025
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Beneficiary Attendant
Chsld
02.2025 - 03.2025
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Customer Service Clerk
ASP Construction
08.2024 - 10.2024
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Réceptionniste
Solotech
06.2024 - 10.2024
- Managed front desk operations, ensuring smooth daily workflow and exceptional customer service.
- Assisted with scheduling appointments, coordinating meetings for management and staff effectively.
- Processed incoming mail and packages, ensuring timely distribution to relevant personnel.
- Utilized office software for data entry and record-keeping, maintaining accurate client information databases.
- Supported team initiatives by collaborating on administrative tasks and providing back-office assistance as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist
AON
04.2024 - 06.2024
- Greeted visitors, assessed needs, and directed inquiries to appropriate departments promptly.
- Handled multi-line phone system, efficiently routing calls and taking messages as necessary.
- Maintained organized reception area, enhancing professional appearance and accessibility for clients.
Médical Secretary
Physiothérapie Physioversal
09.2022 - 12.2023
- Creat and update patient records, insurance documents
- Responding to inquiries,transferring communication and taking messages
- Registration of medical procedures according to coding,of care sheets to organizations
Credit Card Sales Representative
Orange Cameroun
01.2020 - 01.2021
- Prospected and acquired new clients by promoting cards
- Promoted and sold orange credit cards products to new and existing customers
- Assisted clients with applications and document verification
- Maintained client relationship and provided follow-up support
- Met and exceeded monthly sales targets
Education
Nursing SASI
Cdi College
Montreal East, QCBachelor of Business Administration And Management -
ICT University
Yaoundé Cameroon 06.2021
High School Diploma - Arts
Shakespeare
Yaoundé Cameroon06.2017
Skills
- Strong work ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Beneficiary Attendant
Jazz Teasdale
05.2025 - 09.2025
Beneficiary Attendant
Chsld
02.2025 - 03.2025
Credit Card Advisor
RBC Royal Bank
11.2024 - 04.2025
Customer Service Clerk
ASP Construction
08.2024 - 10.2024
Réceptionniste
Solotech
06.2024 - 10.2024
Receptionist
AON
04.2024 - 06.2024
Médical Secretary
Physiothérapie Physioversal
09.2022 - 12.2023
Credit Card Sales Representative
Orange Cameroun
01.2020 - 01.2021
Nursing SASI
Cdi College
Bachelor of Business Administration And Management -
ICT University
High School Diploma - Arts
Shakespeare