Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Alma Medina

Edmonton

Summary

Dynamic retail professional with a proven track record at Canadian Tire, enhancing customer loyalty and driving repeat business. Skilled in inventory monitoring and visual merchandising, I excel in task delegation and fostering high customer satisfaction. My proactive approach led to significant improvements in operational efficiency and sales performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Retail Store Supervisor

Canadian Tire
Edmonton
11.2020 - Current
  • Enhanced customer loyalty programs, resulting in an increase in repeat customers.
  • Managed inventory levels, reducing stock shortages and overages.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Delegated work to staff, setting priorities and goals.

Associate Store Manager

Acessorize- Majid Al Futtaim
Fahaheel Kuwait
10.2015 - 10.2020
  • Implemented loss prevention measures to reduce theft incidents in the store.
  • Scheduled staff to assign employee shifts according to departmental and business needs.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Inspected merchandise for defects and ensured proper inventory levels.

Store Supervisor

Accessorize - Jawad Business Group
Fahaheel Kuwait
09.2013 - 10.2015
  • Maintained updated records on product deliveries, returns, damages.
  • Scheduled staff shifts to ensure adequate coverage during peak hours.
  • Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
  • Supervised work of cashiers, training new team members and monitoring performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Directed and supervised staff performance.
  • Received store deliveries and transported items to correct facility locations.
  • Conducted monthly inventories to determine accuracy of records.
  • Delegated work to staff, setting priorities and goals.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.

Education

Basic Training Diploma - Medical Office Assistant / Unit Clerk

Alberta Paramount College
Unit # 100, 2323 32 Ave NE, Calgary AB, T2E 6Z3
11-2024

Bachelor of Science - Radiologic Technology

Unciano Colleges Inc.
V.Mapa St. Sta.Mesa Metro Manila
03-2000

Skills

  • Customer service
  • Visual merchandising
  • Retail merchandising
  • Inventory monitoring
  • Store operations
  • Task delegation
  • Product display
  • Warehouse organization
  • Data entry
  • Patient scheduling

Certification

  • Business Office Management class**

International Institute of Computer Science and Administration (ICSA)

  • Retail Management Program October 22, 2014
  • Time Management October 19, 2011
  • Achieving Breakthrough Results January 20, 2009
  • Basic Management Training November 10, 2008

Languages

English
Professional

References

References available upon request.

Timeline

Retail Store Supervisor

Canadian Tire
11.2020 - Current

Associate Store Manager

Acessorize- Majid Al Futtaim
10.2015 - 10.2020

Store Supervisor

Accessorize - Jawad Business Group
09.2013 - 10.2015

Basic Training Diploma - Medical Office Assistant / Unit Clerk

Alberta Paramount College

Bachelor of Science - Radiologic Technology

Unciano Colleges Inc.

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Alma Medina