Hi, I’m
Allison Thompson
Toronto,ON
Summary
Bachelor of Arts in Sociology with a Concentration in Criminology. Compassionate Case Manager experienced in working with Indigenous families who have complex needs including mental health, addiction, neurodiversity and poverty. Extensive experience assessing needs and creating service plans collaboratively with families. Skilled in advocacy, crisis intervention, referrals and culturally based support. Proficient in establishing trusting relationship with community members. Proven collaboration with other service providers including hospitals, addiction services, police and mental health services. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
17
years of professional experience
4
Certifications
Work History
Native Child and family Services of Toronto, Toronto
Doula Case Manager
2021.09 - Current (3 years)
Job overview
- Provided intensive case management for 10 families
- Completed 5 - 10 home visits each week
- Supported clients in setting goals and creating service plans within a culturally informed and strength based framework
- Collaborated with internal and external resources to develop and implement wrap around supports that are culturally informed, trauma informed and client centered
- Made appropriate referrals for counseling, groups, classes and supports
- Built relationships with service providers in other agencies to facilitate accessing holistic supports for community members and creating a network of support
- Provided crisis intervention, safety planning and supportive counseling
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Supported community members with implementing child development screening tools and creating parenting strategies to improve child outcomes
- Provided psycho-education to support clients to make informed decisions and advocating for themselves
- Provided continuity of supportive care to community members and their families including emotional support, cultural perspectives and information during the perinatal period
- Worked collaboratively with child and family wellbeing to support seamless delivery of services
- Assisted community members with attending appointments, grocery shopping, and other transportation support as needed
- Gathered collateral information and implemented case conferencing to ensure appropriate support and minimize duplication of services
- Provided flexible, mobile, and accessible supports through community visits and home visiting
- Maintained ongoing case documentation
- Prepared and submitted accurate funder and client-related reports and records
- Worked safely and in accordance with agency standards.
Birthly
Founder and Instructor
2007.01 - Current (17 years & 8 months)
Job overview
- Taught prenatal classes to 80 families each year
- Interviewed prospective clients to identify their needs and offer appropriate services or referrals
- Delivered excellent customer service to ensure client satisfaction
- Provided group and private classes to a diverse clientele with empathy, often dealing with issues of a sensitive nature
- Researched and prepared local birth statistics using publicly available databases
- Established and maintained relationships with key stakeholders in midwifery practices, hospitals, and doula organizations
- Developed and implemented marketing plans for classes and workshops for expectant parents, nurses, midwives, doctors, and other birth professionals
- Planned and prioritized a wide variety of tasks within time constraints to achieve desired goals
- Collaborated with colleagues to deliver workshops, information sessions, and educational events to groups of parents and birth professionals.
CCLCS
ESL Instructor (Occasional)
2015.01 - 2020.01 (5 years)
Job overview
- Delivered instruction to English language learners in accordance with Canadian Language Benchmarks
- Analyzed needs and learning styles of students to apply appropriate learning strategies
- Submitted lesson plans and attendance records in a timely manner
- Answered student questions and encouraged them to express their concerns, thereby building rapport and addressing any barriers to learning
- Prepared and marked tests and assignments and provided feedback to students
- Referred students to appropriate agencies and services for healthcare, employment, housing, recreation and citizenship.
Education
Carleton University , Ottawa, ON
B.A. from Law and Sociology, Criminology
06.1993
Skills
- Adult educator
- Relationship Building
- Conflict Resolution
- Care Coordination
- Client Advocacy
- Community Resources
- Case Planning
- Community Outreach
- Referral Coordination
- Home Visits
- Needs Assessment
- Individualized counseling
- Service planning
- Problem-Solving
- Case Management
- Case Documentation
Certification
- 2023 - Pivoting Towards the Good Life – Shkabwe Makwa
- 2023 - ECHO – Shkabwe Makwa Training
- 2023 - Indigenous Perspectives on Disability: The Physiology of Pregnancy - Shkabwe Makwa Training
- 2022 - The Good Minds Harm Reduction Training
- 2022 - Chigamik Indigenous Culturally Appropriate Pregnancy Care
- 2022 - Understanding Indigenous Perspectives – University of Toronto Seminar
- 2021 - Brain Story Certification – 30 hour course
- 2021 - Indigenous Tools For Living
- 2022 - Ontario Child Welfare Training Program: Culture of Privacy
- 2016 - Non-violent Communication – Level II
- 2007 - HypnoBirthing Childbirth Educator
- 2017 - Evidence Based Birth Instructor
- 2015 - TESL Ontario Certification
Timeline
Doula Case Manager
Native Child and family Services of Toronto
2021.09 - Current (3 years)
ESL Instructor (Occasional)
CCLCS
2015.01 - 2020.01 (5 years)
Founder and Instructor
Birthly
2007.01 - Current (17 years & 8 months)
Carleton University
B.A. from Law and Sociology, Criminology
- 2023 - Pivoting Towards the Good Life – Shkabwe Makwa
- 2023 - ECHO – Shkabwe Makwa Training
- 2023 - Indigenous Perspectives on Disability: The Physiology of Pregnancy - Shkabwe Makwa Training
- 2022 - The Good Minds Harm Reduction Training
- 2022 - Chigamik Indigenous Culturally Appropriate Pregnancy Care
- 2022 - Understanding Indigenous Perspectives – University of Toronto Seminar
- 2021 - Brain Story Certification – 30 hour course
- 2021 - Indigenous Tools For Living
- 2022 - Ontario Child Welfare Training Program: Culture of Privacy
- 2016 - Non-violent Communication – Level II
- 2007 - HypnoBirthing Childbirth Educator
- 2017 - Evidence Based Birth Instructor
- 2015 - TESL Ontario Certification
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