Selena Mason
Toronto,ON
Summary
Offering positive attitude and willingness to learn and grow in retail environment. Contributes ability to quickly absorb training related to inventory management and customer service. Ready to use and develop communication and organizational skills in the Office Administration role.
Overview
6
6
years of professional experience
Work History
Shopkeeper
Native Child and Family Services of Toronto
06.2024 - 01.2025
- Ordered goods from various vendors to maintain store merchandise levels.
- Filled orders by gathering merchandise specified in requisitions.
- Communicated with vendors to discuss order discrepancies, and returned damaged merchandise or incorrect orders.
- Received product shipments and organized in stockroom storage area.
- Assisted customers by answering questions and suggesting merchandise.
- Trained, coached and scheduled employees to improve store upkeep and operations.
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Tagged merchandise and neatly stocked on shelves and display areas.
- Updated store layout periodically for fresh appearance and improved shopping experience for customers.
- Developed loyal customer base by building strong relationships through exceptional service and communication skills.
- Ensured compliance with local health codes, safety regulations, and employment laws by enforcing company policies diligently.
- Trained new employees on store procedures, policies, and excellent customer service techniques.
- Maximized store profitability by staying up-to-date on industry trends and adjusting product offerings accordingly.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Gathered valuable customer feedback through surveys and informal conversations, making adjustments accordingly to improve the shopping experience.
- Managed daily operations, ensuring a clean, organized, and efficient store environment.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Reported issues to higher management with great detail.
Caregiver
Self-employeed
04.2019 - 03.2023
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted patients with self-administered medications.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
Certificate - Office Administration - Microsoft
Centennial College - Progress
Toronto, ON06-2025
Skills
- Store merchandising
- Friendly and positive
- Customer service
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Team building and leadership
- Team development
- Work Planning and Prioritization
- Community engagement
- Store maintenance
- Policies and procedures
- Brand representation
- Team leadership and coaching
- Customer response
- Team motivation
- Strategic thinker
Accomplishments
WHMIS
First Aid and CPR certified.
Mental Health CPR ( In Progress )
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shopkeeper
Native Child and Family Services of Toronto
06.2024 - 01.2025
Caregiver
Self-employeed
04.2019 - 03.2023
Certificate - Office Administration - Microsoft
Centennial College - Progress
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