Zubin Rao
Etobicoke
Summary
Proactive accessibility professional with over 5 years of experience embedding accessibility practices into community, government, and employment programs. Demonstrated success leading AODA-aligned services, training staff, and coordinating inclusive initiatives across the City of Toronto and Indigenous-serving organizations. Adept in barrier identification, WCAG awareness, stakeholder collaboration, and inclusive design thinking. Dedicated to fostering equitable, trauma-informed environments that empower clients and communities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Education & Employment Case Manager
Native Child and Family Services of Toronto
07.2025 - Current
- Deliver client-centered, accessibility-informed employment services to Indigenous youth and adults.
- Identify and address client barriers, including physical, digital, and systemic access issues.
- Develop customized employment and education pathways while integrating wraparound services.
- Promote accessibility principles and cultural safety in all programming.
- Host inclusive career events and workshops that reflect diverse learning and access needs.
Youth Recreation Programmer
City of Toronto Parks & Recreation
01.2024 - 05.2024
- Designed and led accessible recreation programs in compliance with AODA and inclusion standards.
- Trained staff on accessibility protocols, emergency response, and inclusive practices.
- Supported youth with visible and invisible disabilities through adapted programming.
Skate Program Coordinator
City of Toronto Parks & Recreation
01.2020 - Current
- Managed 20 city facilities, ensuring programming adhered to accessibility standards and inclusive principles.
- Led accommodations such as sledge hockey programming and facility adaptations.
- Delivered training on AODA and universal design principles to staff.
- Coordinated city-wide initiatives with a focus on equity and access.
- Recognized with an Accessibility Advocate Award (2023) for systemic improvements in accessibility.
Education
Bachelor of Arts - Political Science
York University, Stong College
01.2018
High School Diploma -
Thistletown CI
05-2013
Skills
- AODA & Accessibility Compliance
- WCAG Awareness & Digital Accessibility
- Assistive Technology Sensitivity
- Inclusive Program Development
- Accessibility Training & Staff Education
- Case Management & Needs Assessment
- Community Engagement & Partnership
- Equity-Focused Service Delivery
- Documentation & Evaluation
- Trauma-Informed, Culturally Safe Practices
Languages
English
Native or Bilingual
Certification
- Standard First Aid & CPR C
- High Five: Healthy Child Development
- AODA Compliance Training
- Confronting Anti-Black Racism & SOGI Training
- Supervisor Health & Safety Competency
- Class G Driver’s License (Ontario)
Timeline
Education & Employment Case Manager
Native Child and Family Services of Toronto
07.2025 - Current
Youth Recreation Programmer
City of Toronto Parks & Recreation
01.2024 - 05.2024
Skate Program Coordinator
City of Toronto Parks & Recreation
01.2020 - Current
Bachelor of Arts - Political Science
York University, Stong College
High School Diploma -
Thistletown CI
ADDITIONAL EXPERIENCE
- Various roles with City of Toronto – Parks, Forestry & Recreation
- - Customer Service Representative (Facility Support)
- - Camp Leader, Sports Instructor, Rink Guard
- - Head Instructor, Leisure Skate Coordinator
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